CONAD

Extended scholarly analyses have pointed out the great difficulty of obtaining coordination in the absence of the consolidated administration of programs.

"Yet we support that with the understanding we have to have a consolidated administration structure.

has released Centergy Version 1.2, designed to provide consolidated administration and management, and help improve business efficiencies and customer relationships through the daily management of performance at each call center site.

When a customer communication enters the system, the eCRM software provides a framework for coordinating and personalizing all electronic customer interactions, along with consolidated administration and reporting.