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In light of COVID-19, our support specialists are operating with somewhat limited bandwidth as we continue to pivot and adapt. We appreciate your patience as it may take longer than usual to connect with us. For time sensitive requests please call 1-800-XFINITY

As part of an endeavor to meet customers where they already are, Comcast and DSLReports have created this space where you can ask for technical assistance directly from Comcast's Technical Specialists. This is a SECURE area for member-to-tech communication. DSLR members with full read and post access are Comcast Specialists working to solve customer issues to the best of their ability. Questions about this forum should be directed to the forum moderator.

Bumping or responding to your posts will cause a longer than normal response time. Your post will not be in the unreplied section any more if you bump your thread! Also, please do not attempt to read other's threads or post there, they are not supposed to be read by default. Please keep all communications to one thread, not multiples.

Please note - This support area is for Comcast/Xfinity residential technical related questions. While there are some cases where billing meets technical problems i.e. authorizations, this team does not support billing related change requests. For these matters, please contact 1-800-XFINITY. Any Comcast Business matters should be addressed by calling 1-800-391-3000
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 TopicGroupReplies/uniqsLast Post
topicInstallation question by KS225-25th Jul 10:27AM
topic I just want this account issue fixed.attachmentsx2 by strykerzr350Webpages\Storage4/5strykerzr350 : 23rd Jul 04:02PM
topicInconsistent ETR after hurricane damage by removed-19th Jul 10:41AM
topicJuniper ACX2100 corruption after power lossattachmentsx3 by yorkedork-19th Jul 03:42AM
topicLose service every time it rains by jaxdan33/2jaxdan3 : 16th Jul 02:00PM
topic Storm ready wifi by GSTEXEC1Connectivity1/2ComcastJared : 15th Jul 02:21PM
topic Comcast Secondary Email Account Through Browser by PaulGoE-mail5/2PaulGo : 13th Jul 12:02PM
topic No speed upgrade after speed upgrade. by sabarrett328Connectivity1/2ComcastJared : 11th Jul 02:22PM
topicCheck on possibility of comcast gigabit pro by mcrommert1/2ComcastJared : 11th Jul 11:49AM
topicDamage to Comcast infrastructure from utility workattachmentsx2 by IowaCowboy1/2ComcastJared : 10th Jul 09:20AM
topic Xfinity Mobile Hotspot by justin098Customer+Service2/2justin098 : 9th Jul 01:27PM
topicSpeed decreased from 800+ to 50Mb/s. by joe03073/4joe0307 : 5th Jul 06:48AM
topicMaintenance in the area overnight - power signals awful now! by awalt2/2awalt : 1st Jul 01:59PM
topic Installation Issue by AudioGeekConnectivity6/19AudioGeek : 30th Jun 04:44PM
topicTCP RST, dup acks, retransmits, likely RF issues ( 1 2 ) by johnnn39/19johnnn : 27th Jun 04:34PM
topic Phantom Boxesattachments by DeviousCustomer+Service4/2Devious : 27th Jun 03:49PM
topic xFi Pods with 2 active xb-8 Gateways by GSTEXEC1Connectivity2/2GSTEXEC1 : 24th Jun 09:13AM
topicrental modem wired provision-limited to 100Mb by alexr_spies1/2ComcastJared : 24th Jun 09:11AM
topic Weather Channel No Longer Shows Stuart FL Weather by wdsnlsCable-/2wdsnls : 23rd Jun 04:49AM
topic Unable To Receive Xfinity Email by joepwpbE-mail10/4joepwpb : 17th Jun 12:27PM
topic Internet disconnects and ongoing signal issues.attachmentsx2 by VaclovSignals6/3ComcastJared : 17th Jun 09:05AM
topicTimeouts and lose of connectivity when in Bridge Modeattachmentsx2 by Chester26/3Chester2 : 12th Jun 10:54PM
topicEmpty Usage Pageattachments by DrSmith12/28DrSmith : 7th Jun 07:16AM
topicNew plan but not getting faster speed by Mike864/3ComcastJared : 5th Jun 10:08AM
topic New cable box by WoofieInPCCable2/2WoofieInPC : 4th Jun 10:53AM
topicMidsplit Progress by dhoh11872/2dhoh1187 : 31st May 09:34AM
topicseeing packet loss and slower speedsattachmentsx6 by jchambers284/6jchambers28 : 30th May 01:52PM
topic My address says Gigabit x2 is available but it is not by kucharskCustomer+Service2/3kucharsk : 29th May 04:28AM
topicLow latency DOCSIS by m4dreflux2/2m4dreflux : 28th May 09:52AM
topic Lot of uncorrectables on new Comcast serviceattachmentsx2 by edmondsSignals3/2ComcastJared : 23rd May 10:14AM
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