According to the firm,the Intelligent Automation Engine can help companies prevent outages before they happen, automatically categorise and route incidents.
ServiceNow aims to prevent outages before they occur, automatically categorise and route incidents, predict future performance and benchmark performance against IT peers.
University of Warwick psychologist Dr Zachary Estes said: "Of course simply because we have found a significant sex difference in how men and women categorise does not mean that one method is better than the other.