The President of the Office of Competition and Consumer Protection (UOKiK) has ordered Zalando to keep their customers duly informed of their rights when using the shopping platform.

Have you repaid your loan early? You are entitled to be reimbursed for part of the commission and other fees. 

PayPal Europe applies prohibited provisions - the President of UOKiK has ruled in a recent decision.

The President of UOKiK brought charges against Enter Air airlines, which mislead consumers and, in that way, may violate their collective interests.

The Office of Competition and Consumer Protection in Poland took part in the annual International Consumer Protection and Enforcement Network (ICPEN). Sweep which took place between January 29 and February 2, 2024, together with 26 other consumer protection enforcement authorities.

Are you buying from a business? What are the responsibilities of the seller and what are the responsibilities of the e-commerce platform? You should know that when entering into an agreement online.

Acting in cooperation with representatives of four state institutions, the President of UOKiK has held talks with the following social media platforms: Meta, Google and TikTok. The roundtable meeting that was also attended by representatives of the advertising industry and the academia, focused on quicker and more effective elimination of illegal advertising. The event was another step towards more efficient management of the social media advertising market.

There were supposed to be free samples of supplements, while bills were coming in for a year’s supply of the product along with a subscription. The President of UOKiK has imposed a fine of more than PLN 5 million on Natural Pharmaceuticals. In addition, financial sanctions have been extended to the company’s manager.

Today CJEU has issued a judgment whereunder a court may find a contractual provision unfair only because it is identical to the provision entered in the register of abusive clauses. A contractual provision may not be deemed unfair towards a part of the consumers who have concluded the agreement and fair towards other ones. A bank is also obliged to inform all borrowers of some material characteristics of the agreement as well as risks related to it even if a consumer has relevant knowledge in the scope of agreement conclusion.

Did you have to pay to contact the Orange or nju hotline while having free package calls? Get reimbursed soon. President of UOKiK has obliged Orange Polska to do so. Find out if you are entitled to the reimbursement and how to get it.

Nearly 10,000 children have already taken part from classes in kindergartens under the UOKiK’s “ABC of the Young Consumer” project. Lesson plans are one of the educational aids available free of charge at malykonsument.uokik.gov.pl. Online games designed for children are also prepared: “Store memo” and “Doing shopping” - by way of games they teach wise consumer choices, allow to practice memory and perceptiveness. Anyone can use the materials at home. We would like to remind you that kindergartens can also still apply to participate in the project.

President of UOKiK has imposed more than PLN 100 thousand for unfair practices at the websites of bigotka.pl and arkadie.pl. There was no transparent information that a consumer buys at an intermediary. Quick shopping was induced by a meter which encouraged to use the same offers anew every day.