Dragon Age Origins Crash on new game - EA App [ Edited ]

[jamesthatc438]

I have suddenly developed the issue where I can no longer begin a new game or a new dlc campaign game without the game crashing on the loading screen immediately after trying. I am able to load my current save with no issues, just cannot start anything new. I am playing the ultimate edition on the EA App. I have tried the 4gb patch which fixed this issue for me previously, but now is not working. I have tried updating drivers, repairing game, reinstalling game and app, clearing pc cache, limiting CPU to just 0 or 1, removing the 2 mods I did have installed and readding them, changing graphic settings and sound settings.

None of these have worked, at one point with no change to any settings it made it slightly further, but then crashed with a memory error that the patch has not fixed when I tried to load awakening, but cannot get that far again. 

Log Name: Application
Source: Windows Error Reporting
Date: 28/06/2024 17:19:24
Event ID: 1001
Task Category: None
Level: Information
Keywords:
User: JAMESLAPTOP\james
Computer: JamesLaptop
Description:
Fault bucket -1582371565, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: daorigins.exe
P2: 1.5.13263.0
P3: 4eb19d53
P4: daorigins.exe
P5: 1.5.13263.0
P6: 4eb19d53
P7: c0000005
P8: 00409e54
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.105b02be-2dac-41e5-af06-581a840b233c.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ce21c0fc-b6df-4347-89be-02f6a9ef36f5.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.1c8999fc-a6c2-4fe6-8c3a-2dcbcb797ebb.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.06d71fb5-895d-4d14-96a6-edafc880ef4a.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.3f72ce92-2cb3-4186-b39d-219adbc66517.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_daorigins.exe_6bf4a336af9ae634a23ad3ab8515fa6f8608482_eb8a8929_0b68c700-dc5b-4e54-b145-48f174cf6bfb

Analysis symbol:
Rechecking for solution: 0
Report Id: bcbddca2-f577-4d7d-944b-8a98b1b7e8c4
Report Status: 268435456
Hashed bucket: 6801855fd18943fad39a1e9453b830c0
Cab Guid: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" Guid="{0ead09bd-2157-539a-8d6d-c87f95b64d70}" />
<EventID>1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-06-28T16:19:24.0536216Z" />
<EventRecordID>16646</EventRecordID>
<Correlation />
<Execution ProcessID="22124" ThreadID="7136" />
<Channel>Application</Channel>
<Computer>JamesLaptop</Computer>
<Security UserID="S-1-5-21-1672160969-274813049-2114662430-1001" />
</System>
<EventData>
<Data Name="Bucket">-1582371565</Data>
<Data Name="BucketType">1</Data>
<Data Name="EventName">APPCRASH</Data>
<Data Name="Response">Not available</Data>
<Data Name="CabId">0</Data>
<Data Name="P1">daorigins.exe</Data>
<Data Name="P2">1.5.13263.0</Data>
<Data Name="P3">4eb19d53</Data>
<Data Name="P4">daorigins.exe</Data>
<Data Name="P5">1.5.13263.0</Data>
<Data Name="P6">4eb19d53</Data>
<Data Name="P7">c0000005</Data>
<Data Name="P8">00409e54</Data>
<Data Name="P9">
</Data>
<Data Name="P10">
</Data>
<Data Name="AttachedFiles">
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.105b02be-2dac-41e5-af06-581a840b233c.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ce21c0fc-b6df-4347-89be-02f6a9ef36f5.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.1c8999fc-a6c2-4fe6-8c3a-2dcbcb797ebb.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.06d71fb5-895d-4d14-96a6-edafc880ef4a.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.3f72ce92-2cb3-4186-b39d-219adbc66517.tmp.xml</Data>
<Data Name="StorePath">\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_daorigins.exe_6bf4a336af9ae634a23ad3ab8515fa6f8608482_eb8a8929_0b68c700-dc5b-4e54-b145-48f174cf6bfb</Data>
<Data Name="AnalysisSymbol">
</Data>
<Data Name="Rechecking">0</Data>
<Data Name="ReportId">bcbddca2-f577-4d7d-944b-8a98b1b7e8c4</Data>
<Data Name="ReportStatus">268435456</Data>
<Data Name="HashedBucket">6801855fd18943fad39a1e9453b830c0</Data>
<Data Name="CabGuid">0</Data>
</EventData>
</Event>

This is the information of the crash log I have pulled up. Does anyone have any advice as I would like to finish the dlc's before starting 2

EDIT:

Log Name: Application
Source: Application Error
Date: 28/06/2024 17:19:22
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords:
User: JAMESLAPTOP\james
Computer: JamesLaptop
Description:
Faulting application name: daorigins.exe, version: 1.5.13263.0, time stamp: 0x4eb19d53
Faulting module name: daorigins.exe, version: 1.5.13263.0, time stamp: 0x4eb19d53
Exception code: 0xc0000005
Fault offset: 0x00409e54
Faulting process ID: 0x0x3D80
Faulting application start time: 0x0x1DAC976E1855094
Faulting application path: C:\Program Files\EA Games\Dragon Age\bin_ship\daorigins.exe
Faulting module path: C:\Program Files\EA Games\Dragon Age\bin_ship\daorigins.exe
Report ID: bcbddca2-f577-4d7d-944b-8a98b1b7e8c4
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-06-28T16:19:22.3986329Z" />
<EventRecordID>16645</EventRecordID>
<Correlation />
<Execution ProcessID="22124" ThreadID="7136" />
<Channel>Application</Channel>
<Computer>JamesLaptop</Computer>
<Security UserID="S-1-5-21-1672160969-274813049-2114662430-1001" />
</System>
<EventData>
<Data Name="AppName">daorigins.exe</Data>
<Data Name="AppVersion">1.5.13263.0</Data>
<Data Name="AppTimeStamp">4eb19d53</Data>
<Data Name="ModuleName">daorigins.exe</Data>
<Data Name="ModuleVersion">1.5.13263.0</Data>
<Data Name="ModuleTimeStamp">4eb19d53</Data>
<Data Name="ExceptionCode">c0000005</Data>
<Data Name="FaultingOffset">00409e54</Data>
<Data Name="ProcessId">0x3d80</Data>
<Data Name="ProcessCreationTime">0x1dac976e1855094</Data>
<Data Name="AppPath">C:\Program Files\EA Games\Dragon Age\bin_ship\daorigins.exe</Data>
<Data Name="ModulePath">C:\Program Files\EA Games\Dragon Age\bin_ship\daorigins.exe</Data>
<Data Name="IntegratorReportId">bcbddca2-f577-4d7d-944b-8a98b1b7e8c4</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>

This is the crash report as well if it makes any difference.

[EA_Illium]

Hi @jamesthatc438, To confirm loading an existing save doesn't cause this to happen?

[jamesthatc438]

@EA_Illium  No, I have one save which I can load just fine, and could load both my Leliana's song save and my Darkspawn Chronicles save just fine, but I deleted them in case they had somehow corrupted the game as they were the last things I had done. I can still start a new Leliana's song save and Darkspawn Chronicles save with no issues, but cant start a new base game, awakening, golems, or witch hunt game without the game switching off as soon as the loading wheel appears.

Mon Jul 01 11:00:05 2024
================================================================================
LEVEL MESSAGE
Platform Multi-core system detected. Using multi-threaded renderer.
Platform 16 core(s) detected, 15 worker thread(s) created.
General Initialize - Verify Platform capabilities
General Initialize - Resource Manager
General Initialize - World Database
General Initialize - Physics
General Initialize - Facial Animation
General Initialize - Graphics
Graphics Adapter is 'NVIDIA GeForce RTX 4060 Laptop GPU'
Graphics Detected 1 Nvidia GPU(s) present.
General Initialize - Input
General Initialize - Console
General Initialize - GUI
General Initialize - Game
General Initialize - ClientApp Start Services
General Initialize - Per Frame AI
General Initialize - Game Rules
General Initialize - Main AI
OnlineFeatures Enabled AddIn: DAO_PRC_GIB.
OnlineFeatures Enabled AddIn: DAO_PRC_LEL_EP1.
OnlineFeatures Enabled AddIn: DAO_PRC_LEL_DAO.
OnlineFeatures Enabled AddIn: DAO_PRC_LEL.
OnlineFeatures Enabled AddIn: DAO_PRC_STR_EP1.
OnlineFeatures Enabled AddIn: DAO_PRC_DRK_EP1.
OnlineFeatures Enabled AddIn: DAO_PRC_STR_DAO.
OnlineFeatures Enabled AddIn: DAO_PRC_DRK_DAO.
OnlineFeatures Enabled AddIn: DAO_PRC_DRK.
OnlineFeatures Enabled AddIn: DAO_PRC_GIB_EP1.
OnlineFeatures Enabled AddIn: DAO_PRC_CP_7.
OnlineFeatures Enabled AddIn: DAO_PRC_CP_3.
OnlineFeatures Enabled AddIn: DAO_PRC_CP_1.
OnlineFeatures Enabled AddIn: DAO_PRC_EP_1.
OnlineFeatures Enabled AddIn: DAO_PRC_STR.
OnlineFeatures Enabled AddIn: DAO_PRC_GIB_DAO.
OnlineFeatures Enabled AddIn: DAO_PRC_CP_2.
OnlineFeatures Enabled AddIn: DAO_PRC_NRX_1.
General Initialize - Scripting Engine
General Initialize - Module RIM Manager
General Initialize - Pathfinding
General Initialize - Game Mode Controller
General Initialize - Sound
Audio Speaker mode: 5.1
General Initialize - GUISounds
General Initialize - Online Features
OnlineFeatures Server Closed Status requested.
DA Download Manager (DADM) Service was started!
DA Download Manager (DADM) OpenService failed (1060)
General Initialize - Initialization Complete
DA Download Manager (DADM) Attempting to connect to DADM Control Server!
DA Download Manager (DADM) Could not connect to DADM Control Server!
DA Download Manager (DADM) Restarting DADM HeartBeat!
DA Download Manager (DADM) OpenService failed (1060)
OnlineFeatures Connection failed.
General Loading - Start

This is from the dragon age logs as well, just trying to provide as much as I can

[holger1405]

@jamesthatc438 

• Press the Windows key and "X" at the same time.
• Choose "command prompt (Administrator)" or "Power shell (Administrator)"
• At the prompt, copy and paste "chkdsk x: /f /r" (Without the quotes, change x to the drive letter of the drive DAi is installed on.) > ENTER.
• Choose "Y" at the dialogue > Restart the machine if necessary.
• Here is a guide on how to find the Chkdsk log after you are back in Windows. Load it up here please.
• Repair the game again > Test.

[jamesthatc438]

@holger1405 I have done that and there are no logs to copy but i repaired the game and retried it but still no luck

[holger1405]

---

@jamesthatc438 wrote:
I have done that and there are no logs to copy but i repaired the game and retried it but still no luck

---

That is very strange, there should be a log.

1. Hit Windows key and X.
2. Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
3. Inside PowerShell, CMD or Terminal enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
4. If errors are found, notify us. If no errors were found reaped steps 1 & 2.
5. Inside PowerShell, CMD or Terminal enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
6. The system will start validating soon. If it throws an error, please list it here.
7. After it reaches 100% reaped steps 1 & 2
8. Inside PowerShell, CMD or Terminal enter “sfc /scannow” without quotes > ENTER.
10. Post the message you receive at the end of the processes here.

[jamesthatc438]

@holger1405 Windows Resource Protection did not find any integrity violations.

[holger1405]

@jamesthatc438 

Repair the game again and test. (The mods are still uninstalled?)

If that don't helps preform a clean boot and test the Game in clean boot mode.

In clean boot:
- Make sure the "EABackgroundService" remains enabled under point 3 in the guide.
- Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.
- Make sure any CORSAIR/Razor/Asus software is disable or deinstalled and that your GPU & CPU are not overclocked.
- Make sure only your Mouse and keyboard are connected to the PC