Ranked reset to the wrong rank

[seyn8fg2efp3]

They won’t fix it bro might as well just start grinding 

[qroundhawk]

There is an update fix today, so it may fix all the problems that came with the sun squad event. 

[RubixVi]

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 2080
Enter RAM memory size in GB 64
What is your gamertag/PSN ID/EA Account name? Rubixvi
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. -
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I just clicked ranked and it shows I'm Bronze 4
Did your squad mates also experience the issue?
How many matches had you played in a row before the issue occurred? N/A
When did this happen? (04.04.23 06:15)
How often does the bug occur? 0 RP(100%), Ranked Down(Just today)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I'm Platinum 4 but I'm suddenly Bronze 4 when I logged in today without any notification
What should be happening instead? N/A
Steps: How can we find the bug ourselves? Plenty of people reporting it.

[zephyren1122]

Hello @EA_David

- I played a single ranked match and it shows Bronze 3.

- Yes i played a ranked match this split

Split 1 final rank achieved : platinum 4

Split 2 current rank displayed in the lobby : Bronze 3

Split 1 rank shown on stats page : Silver 1

Split 2 current rank shown on stats page : Bronze 3

[rbqhr3rf4iom]

@qroundhawk do you know what time the update will happen

[rbqhr3rf4iom]

will this get fixed or not

[McMLinebacker]

The update just happened and it did not get fixed.

[lceyyy-_-]

Is there any update on this? It's going on a week and still nothing new. 

[like2k]

nah man nothings changed, im hoping this is just a bug on the user interface and we'll actually receive our correct rank rewards at the end of the season, honestly I don't even wanna play ranked anymore 

[kowjak2]

Same happened to me from Diamond to Silver 

I’v contacted them through emails no one helped they are refusing to tell us its an issue and our gained ranks completely lost all the hard work the grinding the hours which we spent all sent to trash