Redeem Battlefield 4 Purchase - Origin Game Missing [ Edited ]

[4c3Man]

Good Day,

I have purchased Battlefield 4 Premium in 2013 Order #16568611245. Upon logging into EA's Origin client I cannot see the game in my Library. When trying to redeem my digital license, it is accepted but i get an error "Already Redeemed". I am able to login to BF4's Battle log as I have 300+ hours logged in game.

Q: What steps can I take to play the game I purchased, when EA's Origin Client wants me to purchase again?

Any assistance in gaining access to my product again would be greatly appreciated.

[Edit: Attachment removed as it contained personal information - ElliotLH]

[danisoff · Accepted solution]

Hello @4c3Man,

You should contact EA support, they are the only ones that are able to help you out with an issue like this. You should provide them with all of the necessary information.

EA Help

Best regards,

danisoff

[4c3Man]

Please Find attached screenshots as proof of purchase.

[danisoff · Accepted solution]

Hello @4c3Man,

You should contact EA support, they are the only ones that are able to help you out with an issue like this. You should provide them with all of the necessary information.

EA Help

Best regards,

danisoff

[4c3Man]

@danisoff Thanks man. I have opened a case @ https://help.ea.com/
Case #182293398

[4c3Man]

Good Day,

Logging in this morning, I can see BF4 has been restored and available for download under my profile. This ticket has been resolved in good time.

I am grateful.

[danisoff]

That is amazing man, glad we could fix the issue. See you on the Battlefield @4c3Man. 

[4c3Man]

Thanks man, much appreciated.