Thunderbird Community Forum

I did a search for disappearing email and saw many instances of this and although I read through the solutions, I don't know if any apply to me so I am asking about it.

I received a payment on 7/6 from a client. It was a Zelle payment notification from my bank.

Yesterday the same client sent the same payment. When I downloaded the mails from over night, I saw the new payment notification. However I wanted to move the email from the Inbox to a Sales folder just as I had done 20 days ago with the previous payment.

I then opened the Sales folder and the mail wasn't there. I did a whole system search by the sender and the subject and all it found was the 7/6 mail. The 7/26 mail is gone, as if it was a hallucination.

Since I knew I got the mail, and so I know I got paid, but it bothers me that other mails are being lost as well.

I am running Windows 10 and my Tbird shows "up to date". I am running Malwarebytes which allowed the first message through as it did this time. I can't fathom how a mail can disappear just moving it from one folder to another.

Help please!

Twice recently friends have reported to me that they have received emails purporting to be from my email address and these are not from me. So scammers have somehow been able to access my address book, know my address and send false messages. What can I do to prevent this?

In the course of my work I was scrolling back and forth through the emails in my inbox when I suddenly could not scroll any later than 12 days before the present date. I can scroll through emails previous to that normally. I then sent a test email to this account from a different account and it was received and displayed correct. So I am unable to access any emails between 12 days ago and now, like something took a bite out of my emails.

I have three accounts in Thunderbird. On one account Thunderbird freezes when I try to delete any mail in the inbox. I have removed all mails in the inbox and put one mail back (have tried several different emails)to test and it still freezes. This problem occurs when deleting from any folder in this account. Deleting mail in the other accounts works ok.

Hello,

sorry if this has been asked before. I have Thunderbird on Linux Mint at work, configured with work account, of course, and several others. How can I make Thunderbird show desktop notification when mail arrives ONLY for one account, and not for others. I tried clicking through settings, at it seems to me that I can configure notifications for all accounts or no notifications at all.

One of the usages of using a mail client is to have multiple accounts in the same program, and I hate webmail / am old school, but I hate it when my coworker sits with me in front of my screen, and suddenly a LinkedIn job offer from my personal account pops up in desktop notifications.

Again, sorry if I didn't read through everything, another problem is that the UI keeps changing alot, so setting aren't where they used to be... Is it possible in an easy way to do what I want?

Thanks, Davor

and I immediately began scrambling to get it back. I found this somewhere: "Don't Delete Files" is the preferred option because it saves the old profile's folder and allows you to recover the files to a new profile. So that gave me hope because that's what I had clicked (unfortunately, it was right before I saw the cancel button over on the right). That's what I get for being in a hurry I guess.

Anyhow, after 4 days of reading support forums and tons of trial and error, I'm no closer to restoring that profile than when I first started (although I've learned a lot about what does NOT work).

Btw, both my profiles have always been set up as POP3 at Gmail, although if I ever get this current problem sorted out I'll be shopping for a different POP3 provider. But that's another story.

I know how to create a new profile with Profile Manager. And I found the Profiles folders under both Thunderbird folder as well as ThunderbirdOLD folder. Have I been on the right track so far?

In the Thunderbird/Profiles folder, I don't see a folder with the deleted profile name (except the new ones (duds) I've since created ). On the other hand, I don't see the name of the profile that I did NOT delete either, but somehow it seems to be working just fine. Maybe it's the ".default" folder or ".default-release" folder? I've only ever had two profiles and I may have created the non-deleted profile first, so did that one end up being named .default? -shrug- I have no clue.

Anyhow, in the ThunderbirdOLD/Profiles folder, I also see ".default" as well as ".default-release" folders too. But in addition, I'm seeing a ".deletedprofile" named folder. So that's where I originally thought my several dozen email folders with several thousand emails and Address Book etc are hiding. But I've copied all the above mentioned folders into the several new Profiles I've created, on a trial and error basis but so far..... no luck. All I get when I open one is the new set up screen to set up a new pop3 account.... which I can do, but that's just starting from scratch without any of my saved data. I'm running out of ideas.

Where am I going wrong?

July 2024 - Thunderbird is demanding that I change my Hotmail password, after long trouble -free operation. It will not login. Why? (I have not changed the PW yet, hoping for a solution that will avoid the necessity.) I fear that it may be due to some fault in OAuth. Can anyone please provide any help to overcome this problem? Tom.

j'ai beau décocher la case afficher la page au démarrage (elle est recochée automatiquement) ou changer la page, à chaque lancement de thunderbird s'ouvre la page"https://www.thunderbird.net/fr/thunderbird/115.0/spring24/", et ce depuis que j'ai fait un don. Comment y remédier ? Merci

Hallo ich verwende Thunderbird 128.0.1. Ich möchte einen Termin aus 2023 finden. Das beinhaltet der Filter aber nicht. Wie kann man Zurückliegende Termine finden? Danke im Voraus! Gruß Günter

I'm using Thunderbird version 115.12.2 on Mac Sonoma 14.5. Every once and a while, when Thunderbird crashes (unfortunately frequent, because of the numbers of folders and emails), my unified folder suddenly contains *all* of my folders, rather than just the 2 inboxes from my 2 different accounts, which is what I want and what I set up when I configured unified.

When I go into properties --> "select the folders to search" it allows me to uncheck 1 folder at a time. BUT I have 1,931 folders !

Is there a way to uncheck all folders in "select the folders to search" and then I can just check inbox in each of my 2 accounts?

Hi,

I have been using Thunderbird happily for a long time, most recently version 115.13.0 on my Ubuntu 22.04 partition. Recently I installed Ubuntu 24.04 on another partition, including Thunderbird 128.0esr, now installed as a snap package (it's a recent change in Ubuntu; instead of apt package previously).

The new Thunderbird correctly reads my emails (imap) but it cannot send emails, save drafts or mark emails as read on the server. So I have Thunderbird 115 on the old partition working perfectly, but Thunderbird 128 not working on the same GMail account (I also have the same problem with another non-GMail account). I checked the smtp settings carefully, they are identical between the two versions.

It's possible I made a mistake, but I'm at a loss about what is wrong. How can I diagnose and solve this problem?

(I know that I could reinstall Thunderbird with the apt package, but I assume that the snap package should work too and I would like to understand the cause)

I'd be grateful for any advice

I need a sync of my addressbook on 2 computers, which I realize today with the the add-on "addressbook-synchronizer" and this is working really good! I'm working on PCs with Win10, and I use TB 102 with POP3 accounts. I would like the way Firefox is doing the sync, but I have not yet seen it in Thunderbird!

Are there prospects for the future to solve my problem??

Best regards Karl

Hello, my friend has a problem because he deleted the Thunderbird Pop 3 account from his computer. It contained all his company emails that are not on the server.

So suddenly the entire company doesn't have access to them.

Is there any possibility of recovering such a deleted account? I have already looked everywhere... Is there any way to recover this account on the computer?

Then he could create such an account again and transfer all e-mails to the server and then configure imap. Is there any possibility?

Recently changed email servers. Under account actions selected "Remove Account" so it wouldn't reach out to the old ISP. Thought I had checked "Remove Account Information", but not Remove Message Data". Entire account disappeared. I've read the emails are still in a profile. How can I recover lost emails?

Earlier this evening, I restarted my Mac computer, and inexplicably found that all of my email sub-folders had mysteriously disappeared. I spent hours attempting to recover five years worth of data through online means, with absolutely no success. I eventually made a donation to Mozilla in order to hopefully reinstall this program in a desperate attempt recover all of these files, but have still made no progress. Please, please help me to recover this information. Thank you in advance for any help you can offer.

I would like to remove my email account. There are explanations here about finding a 'remove account' option in settings but it appears that the option has recently disappeared. How do I remove an account?

I imported my profile from a PC to a MacBook Air and it went quite well. However, one of the mail folders that I can see in my new profile on the MacBook is not appearing on the Folder Pane when I open Thunderbird. It's part of my Local Folders so I tried to add a folder of the same name and it told me that there was already a folder by that name. So it's definitely there but just inaccessible through the Folder Pane. Is there a magic way to get all folders to show up?

Ok, I just had issues with Thunderbird after a very long time of no problems. Last was the "Assembling message" prompt that seems to have gone away. Today, however, I have a brand new one that makes no sense to me.

On the PC this morning with no issues and e-mail was fine. Thunderbird told me there was an update so I applied it and shut down the PC. Came back about 6:30PM and fired up the PC and, when I started Thunderbird, it prompted me to create a new e-mail account! What? I checked my profile and it was still there and I even compared it to my last differential backup and it appears to be right. Not corrupted.

Using the profile manager, I see it still knows where the profile is located and I even clicked it, selected it and said use it but it again started with the "create a new account"! Tried the usual methods of creating a new profile, renaming, using the old data, etc. but, every time I try, it only gets me to the "create new account" interface.

I even went so far as to revert to a previous Windows restore point to get back to the previous version of Thunderbird but it STILL does not want to use the existing profile. Uninstalled and reinstalled Thunderbird and again tried to point to the old profile and no joy. It simply does not want to use the existing profile.

Normally when I build a new PC or reload Windows to start fresh, I am always able to point Thunderbird at my old profile like nothing changed and it always worked. Today, however, it does not want to use what I was using this morning.

Anyone else get this today?

WisperISP is the company that has the server for my email. They had a server migration a few days ago & now I cannot sent out emails. Talked with their Tech dept & all of the settings are correct. They do not know how to help me! Here are the settings: Mail Servers -Incoming & Outgoing :mail.wisperhome.com Security: both servers :SSL IMAP Users: Incoming mail server port: 993 Outgoing port: 465 POP3 Users: Incoming port: 995 Outgoing port: 465 Login info:Username- rae1649@wisperhome.com Password - regular email password Authentication - outgoing - normal password

Can you help me? thanks Ruth Ann Erdmann