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Warranty & Return Policy

Assembly and Care of Products

About our Partnered Locations:

Please note that these independent establishments have partnered with us to display our products. They are not Secretlab-owned stores or official showrooms.

The staff at these locations may not have the in-depth product knowledge or ability to conduct demonstrations.
To purchase our products, please do so here on our website. Reach out to us if you require additional information or support.

The Secretlab TITAN Evo is available for you to experience at your local Meltdown bar.

For more information, you may visit Meltdown's website.

* Meltdown Bar is not a Secretlab reseller.

Find a Meltdown bar near you:

Come and try the award-winning Secretlab TITAN Evo chairs at El Templo Gaming Center located in the heart of Barcelona. More than 50 chairs of different models and sizes available.

Address

El Templo Esports Gaming Center
Calle Diputación, 160,
08011, Barcelona, Spain

Book your session and enjoy one hour for free* when you enter the code "SECRETLAB". For more information, please visit El Templo Esports’ website.
*El Templo is not a Secretlab reseller. One hour free session offer only available for new users or users who have not visited El Templo in the last 6 months.

The Secretlab TITAN Evo is the chair of choice for Team Vitality — the French esports powerhouse in Counter-Strike, League of Legends, VALORANT, and more. Experience the same award-winning seat at the V.Hive esports training center in Paris.

Address

V.Hive
100-102 Boulevard de Sébastopol
75003 Paris

Come to V.Hive and enjoy one hour for free* when you show this page to the receptionist of V.Hive. For more information, you may visit the V.Hive website.
*V.Hive is not a Secretlab reseller. This offer is limited to one use per person

Experience the award-winning Secretlab TITAN Evo chairs firsthand at Diamond Esports Center, conveniently situated in the heart of Madrid. Choose from over 25 chairs of various models and sizes to find your perfect fit.

Address

Diamond Esports Center
Calle Principe de Vergara 90,
28006, Madrid, Spain

Book your session and enjoy one hour for free* by using the code "SECRETLAB24" on their website or presenting it to their staff at the venue. For more information, please visit the Diamond Esports Center website.

*Diamond Esports Center is not a Secretlab reseller. The free hour can be redeemed by both new and current users of Diamond Esports Center.

Visit Heroes Place, a gaming center in Montpellier created by gamers for gamers, and try out the Secretlab TITAN Evo chairs.

Address

Heroes Place
6 Rue d'Alger,
34000 Montpellier

Come to Heroes Place and enjoy 30 minutes for free* when you show this page to the receptionist of Heroes Place and complete a survey on-site. For more information, you may visit the Heroes Place website.

*Heroes Place is not a Secretlab reseller. This offer is limited to one use per person.

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Thank you for your interest to purchase our products!

Unfortunately we're not able to ship to every destination around the world at the moment, but we're working hard to expand our reach.

To find out more about, please view our International Register Interest page for more details.

Thank you for your interest to purchase our products!

For corporate bulk orders, please view our Corporate Orders page.

What does your warranty cover?

Our warranty policy can be summarized as follows:

Up to 5-years warranty on all functionality portions of the chair. Aesthetic defects and damage due to misuse of the chair are not covered.
Submit a warranty claim via our Contact Form with image/video attachments of relevant affected area.
Secretlab reserves the final right in determining if a benefit under the warranty can be claimed.

Read our full warranty statement here

I have received my order. Can I exchange it for a different variant or model?

We do not offer exchanges for our products at the moment. However, we do have a Return policy in place which you may refer to for more information.

What do I do if I face an issue with my purchase?

In the unlikely event that you encounter any damaged, defective or missing parts, please drop us a ticket on our Contact Form with photos of the affected area and your order number. Our support specialists will do their best to assist you.

How do I extend my warranty?

The Secretlab 5-Year Extended Warranty Program is only available to Secretlab TITAN Evo / Secretlab TITAN Evo Lite / Secretlab Classics* chairs.

If you have purchased a Secretlab TITAN Evo / Secretlab TITAN Evo Lite / Secretlab Classics model, simply post a photo of your new chair on social media — including Facebook, Instagram, Twitter, Reddit, YouTube or Twitch — with the hashtag #secretlab. Make sure your post is set to public, and then submit the post URL on our Warranty Extension page.

You should receive an email update within 5 working days.

* Secretlab Classics is the official collection of our 2020 award-winning gaming chairs, which includes the Secretlab OMEGA 2020, the Secretlab TITAN 2020 and TITAN XL 2020, and all their Special Edition (SE) variants.

How is my Secretlab MAGNUS covered under your warranty?

Our warranty policy can be summarized as follows:

5-year warranty on use as a desk. Aesthetics, misuse and normal wear and tear are excluded.
Submit a warranty claim via our Contact Form with image/video attachments of relevant affected area(s).
Secretlab has the final right to decide if a claim under the warranty is valid.

Read our full warranty statement here.

My issue is not addressed above. Continue to Support Form.

How does the Secretlab Referral Program work?

Once you have purchased a Secretlab chair/desk, you (the Advocate) will receive an email approximately 2 weeks after delivery, inviting you to join the Secretlab Referral Program.

Upon registering, you will receive your unique referral link, which you can then share with up to 2 Friends. Don’t hesitate to share your link, especially when you have friends that are in need of award-winning comfort.

When your Friend signs up for an account and makes a chair/desk purchase via your link, they will receive a discount on their first order.

Once your Friend’s order has been successfully processed, you will receive an email with a discount code that entitles you to either a FREE* Secretlab Leather Wipes or Secretlab SoftWeave® Fabric Wipes.

How many Friends can I refer?

You may refer up to 2 Friends.

What do I get for referring 2 Friends?

A FREE* Secretlab Upholstery Wipes of your choice.

Are there any restrictions to the referral program?

You (the Advocate) can invite two Friends who are new customers to Secretlab.

Each Friend (the referred customer) must have a different name, email address, billing and shipping information (including but not limited to address, phone numbers, payment method) from the Advocate.

For you (the Advocate) to qualify for the reward, your Friends must use your unique referral link and spend on a chair or desk purchase. This promotional link does not apply to purchases of the Secretlab TITAN Extra Extra Small (XXS).

Do note that the Secretlab Referral Program discount cannot be used in conjunction with any promotions or during a sale period.

Secretlab will review all referrals and may suspend or terminate the Referral Program or a user’s ability to participate in the Referral Program at any time, for any reason.

Is there any validity or expiry date on the referral links?

No, there is no expiry date.

Someone forwarded me a referral link. How do I use it?

Simply paste the unique URL in your browser bar, and the discount will be automatically reflected at checkout.

Can the referral link be used across different stores, example in both United States and Singapore stores?

The referral link can only be used in the same store that the Advocate is registered in. For example, if the Advocate made a purchase at the EU store, the referred Friends can only use the referral link within the EU store.

How long does it take to receive the Leather or Fabric Cleaner?

After the Friend's purchase is approved, you will receive an email notifying you of the successful transaction and how to redeem your free Secretlab Upholstery Wipes. Shipping times vary depending on the region you are in.

Can the Leather or Fabric Cleaner be returned or refunded?

No, they are non-refundable and non-returnable. They are our way of saying thank you for referring two friends but they cannot be refunded once sent.

Is there any validity or expiry date for the FREE* upholstery wipes code?

The discount code can only be applied once and is valid for 2 years from the date of issue.

My issue is not addressed above. Continue to Support Form.