Questions tagged with Amazon Connect
Content language: English
Select up to 5 tags to filter
Sort by most recent
Browse through the questions and answers listed below or filter and sort to narrow down your results.
Hello Everyone,
I want to configure AWS Connect to stream a call from the customer to an external VoiceBot that sends back an audio response to the same connection in AWS Connect which is sent to the...
Hi there, new developer here!
I just signed up for my EC2 Windows2022 instance and would like to connect it from my Mac (M2, Sonoma14.5) terminal using SSH, but all trials failed with the error:...
Hi,
Here's the situation. The following prompt will be played from the Amazon connect using Get input block.
> Please say or enter your 8 digit Date of Birth, 9 digit full Social Security Number or...
asked 19 hours ago
Hi,
The following prompt should be played to the callers.
> **"Thanks for calling. For English, say English or press 1. For Spanish, say Spanish or press 2. For other language, say Other".**
Now,...
asked a day ago
Hello everyone, I would like to inquire about the costs associated with the phone numbers in my Connect instance. I have opened the CUR to view the detailed cost records, but I noticed that the ARN...
Hi all,
My case is using Vietnamese, and Amazon Polly has not supported yet for Vietnamese. Anyway to custom new language instead of using pre-build language of Polly.
Thanks for your support!
asked 6 days ago
I have the following cf script creating a simple AWS Connect instance.
```yaml
Resources:
AmazonConnectInstance:
Type: AWS::Connect::Instance
Properties:
Attributes:
...
I am currently working on an integration project involving agents operating from third-party websites. I have been unable to locate any endpoints or mechanisms within the Amazon Connect APIs that...
I have flow which working as expected when I am transferring flow to Mobile number like +1 (112) 112-1234
I need to transfer call to landline which has extension number like +11122334455;Ext=1234.
...
For some reason only word documents are accepted for the knowledge base, this sounds pretty limiting and confusing.
Could you please help?
Regards,
I am trying to stream contact lens data (specifically the audio transcription data) into my kinesis data stream.
I have
1. enabled contact lens
2. created a kinesis stream
3. associated it with...
I want to implement a scenario where after a customer is connected , i want to display "Quick reply" options to customer. After the customer selects any of the options, a specific intent will be...