Can't purchase in the sims mobile

[w9pzgxojge8o]

Its been 5 months.. and I can't purchase anything and I don't know what to do... i've checked my connection and nothing

[EA_Solaire · Accepted solution]

@w9pzgxojge8o 

If those step haven't helped, you'll want to get in contact with Apple support directly so they can review this transaction further with you to see what's causing this error. 

[EA_Solaire]

Hi there @w9pzgxojge8o 

What device are you currently playing on? 

[w9pzgxojge8o]

@EA_Solaire iphone 13. In january I bought some cash and then suddenly in february I couln't anymore

[EA_Solaire]

@w9pzgxojge8o 

Thanks, let's give these steps a try- let me know if that clears the error up for you. 

[w9pzgxojge8o]

@EA_Solaire Someone recommended me that before and I've done it already and nothing

[EA_Solaire · Accepted solution]

@w9pzgxojge8o 

If those step haven't helped, you'll want to get in contact with Apple support directly so they can review this transaction further with you to see what's causing this error. 

[w9pzgxojge8o]

@EA_Solaire I don't think is my phone cause I have other games that I spend cash with no problem. Thanks though