Re: I can not launch the game

by LYSTITAN
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Original Post

Accepted Solution

I can not launch the game

★★★ Newbie

When I CLICK THE LAUNCH BUTTON, IT JUST MINIMIZE THE EA APP FOR A WHILE AND THE BACK TO THE EA APP. THE GAME DOESN'T LAUNCH. And IF I TRY TO LAUNCH OTHER GAMES, IT JUST SHOWS GAME LICENSE INVALID. 

Message 1 of 3 (176 Views)

Accepted Solution

Re: I can not launch the game

Community Manager

Hi @LYSTITAN 

 

Thanks for letting us know what you're running into! Can we give the following a try first?

 

  1. Try running the client and game as an admin
  2. Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
  3. Clear EA App's Cache (Top Left Menu > Help > App Recovery
  4. Check for other applications that may be limiting EA App or Game performance
  5. Run the System File Checker tool, then Check for Windows and GPU updates  

Cheers!


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Message 2 of 3 (152 Views)

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Re: I can not launch the game

Community Manager

Hi @LYSTITAN 

 

Thanks for letting us know what you're running into! Can we give the following a try first?

 

  1. Try running the client and game as an admin
  2. Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
  3. Clear EA App's Cache (Top Left Menu > Help > App Recovery
  4. Check for other applications that may be limiting EA App or Game performance
  5. Run the System File Checker tool, then Check for Windows and GPU updates  

Cheers!


Illium.png

Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Message 2 of 3 (153 Views)

Re: I can not launch the game

★★★ Newbie

NOT WORK. STILL THE SAME

Message 3 of 3 (81 Views)

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