"Incorrect login information" error [ Edited ]

[FenomeN_RU]

Two days ago I played with a friend. Today, the game launcher can not connect to the servers for both of us. All servers are available, but writes the error "Incorrect authentication data. Check your credentials and try again." Sometimes it writes that the problem is already being dealt with. When will it be fixed?

Edit by Henalexandre : Title changed to reflect the error message

[FenomeN_RU · Accepted solution]

It's all working, guys. The problem is fixed.

[ZipJaw3979]

The problem still persists, hopefully, there is a resolution in progress.

[EA_Hux]

Hello @ZipJaw3979 @FenomeN_RU 

This exact issue is currently being investigated.

Thank you for your patience.

[svt182465iim]

also can't change multiplayer to single player see at attachment picture

[lrl6zghwk9jr]

Unfortunately I'm also facing this issue. I just bought the game yesterday evening so didn't even get into the game at all yet after a day of trying!
I only wanted to play singleplayuer, why are the servers needed for that in the first place? 

@EA_Hux thanks for letting us know, could you please keep this thread informed about progress?

[hangukgunin]

Hey I recently installed simcity via the EA desktop app from my library. When I start the game I cant login into the simcity server. the error message tells me something to authenticate the game through my origin account. It seems it cant authenticate my game after the origin transition. Can someone help me to fix this issue? Or does someone also have this problem, how did you solve it?

[chefishman]

i also cannot play all of a sudden. cant access chat help anymore either

[chefishman]

@EA_Hux how long should we expect the game to be down

[Corsair51]

It's great that you let us know that the problem is being investigated.  But, it would help if you could at least give us some sort of indication what the problem might be and how long it might take to resolve it.

[jobiea]

@wsp87040 i reformatted my pc even no work