May 2021
May 2021
May 2021
@E9ine_AC wrote:@spyden1_TTVWell they do care for their players on their game or they would not punish people who openly breached the terms of service policy that you agreed to upon creating the account. with previous offenses, they decided the ban will stay in place due to repeat offender breach repeating the same violation as last time. While it was not you on the account you are responsible for the account and who can access the account. Anything said on the account is your responsibility. It can be rough I know but having being punished once for it and allowing it to be done by a friend who had access to the computer and account the verdict falls on you.
Problem is that they don't just punish players who openly breach the TOS. I received an email over the weekend that my Apex Legends account was banned. I have never in my life played Apex Legends. There was a purchase of the free PC version for 0HK currency (obviously purchased outside of the US) on Saturday and on Sunday the account was banned. Realizing this, I changed the password and added 2-step security on the account. I requested a suspension of the ban in case I wanted to play Apex Legends in the future. They claimed to have "investigated", but provided no evidence of such other than a form letter response where they stated that the ban will stand. It would be fairly easy to determine that the IP addresses being used do not match any of the iP addresses that I have previously accessed the account from and that the hacker wasn't even playing in the US.
If my credit card account was hacked I would not be responsible for charges so why am I responsible for the activities of someone who hacked my game account? The bottom line is EA has terrible customer support and I will certainly consider that in the purchase of future games from them. They aren't a company worth supporting. In a way, I should thank EA because there are plenty of other game studios that will benefit from my spending of money elsewhere.
May 2021 - last edited May 2021
I bought used computer and installed this game (Apex Legends) i played few rounds and got banned. I was like wtf... Finally i figured out that earlier owner of this computer used cheats while played Apex Legends but now im also suffering this (HWID ban). I made ticket to EA about situation but they decided that my account deserved those bans... So thx EA very much. I got banned because earlier owner of computer cheated.
It seems that you really care about your players ... dont u
May 2021
June 2021
thats all they care about talking your money and leaving you on read lmfao pathetic
June 2021
EA support is utterly terrible for the last month and a half my accounts been banned for no reason and ea won’t undo it, idk what to do at this point I’ve spent over $300 on this game and for what? Just to lose my account for no reason. I’ve done nothing wrong I just wanna play the damn game on my account
June 2021
July 2021
can you guys actually do something? I was banned for “cheating” even tho I literally never have. EA’s anti cheat is horrible for thinking that I cheat. My KD was literally 1.5
and my rank was bronze IV. WILL U GUYS ACTUALLY * DO SOMETHING? I’ve opened multiple cases and haven’t gotten a single reply. I spent money on this account and it’s just being taken away because your terrible anti cheat thinks I’m a cheater.
July 2021 - last edited July 2021
@sirniqalotHey there, it is always best to not make new tickets. It could prolong the viewing of it. As for the ban there is nothing that can be done on the forums. Only the TOS department has the information on your ban.