December - last edited March
Introduction
Crashes and endless loading can have many causes and therefore usually need troubleshooting. There are a few known issues which can usually be found in the bug forum. Check the compiled list for any known issues.
To help you get faster help, please check the guide where best to post for your particular issues. It depends where in the game you have issues so posting in the right spot, speed up things.
For more information on crashing on, please check out this thread: [FAQ] Sims 4 Crashes (PC) (the thread is a bit dated but still valid in it's core) or Mac Crashing
When troubleshooting your save, make sure you work on backups. Always keep an extra copy of your houses/Sims/.. safe somewhere.
Where to post
If the tips below don't help, create a new thread in the tech forum of your platform and provide your specs: PC, Mac, Console
If you have endless loading on console, please use this thread: [XB/PS] Endless Load Times
Game crashes/endlessly loads before main menu
Game crashes randomly
Usually best to create your own thread in the tech forum of your platform (see links above)
Game loads endlessly when trying to load a save game
Game crashes/endlessly loads reproducible when loading a certain household/lot
The map doesn't load and stays a white screen
The game goes back to the map when trying to load a household
This behavior has multiple causes. You can read more info about it here: Loading a family just reloads the map. Most of the time you will get an error code but sometimes it just reloads the map. In most cases the game throws a LastException.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January
Hello, i’m having the exact same issues, i’m on PC, my game is updated on the last version, i’ve got all of the packs, and i just can’t do anything, i do have the main menu appearing after the first loading screen and after this, when i’m trying to enter my save…
January
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January
As of 1/21/24 I'm having this issue it's been about 2.5 weeks. It was to the point where I deleted all of saves and it still kept doing it even with a fresh download/files. Before it would just freeze on the pumbob screen, unmoving. Now it's loads smoothly, captions and words flow well but it will continually spin and generate captions, anyone found a a solution?
January
Nope it's happening on PC too
January
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January
Mac!
January
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
February
I am having this issue specifically in build mode. I have no issue in live mode. I have literally tried everything; nothing fixes. built for an hour and it crashed when I stepped away for five minutes.
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