Dragon age inquisition does not launch through epic games [ Edited ]

[scoobydino2022]

@holger1405Yes, have more than enough space.
I reinstalled my PC. All updated. Epic, EA App, Steam, etc. The only soft i didn't installed was AMD Adrenalin Software.
The only game i installed was DAI. Fresh download from EPIC. Started from Epic or EA App but this time, stucks. No error. Just stucks more than 30min on the blacl loading screen. . There's an example with a PS3 issue https://youtu.be/CfDl-2Jj_FY
It's all weird here. Maybe the Epic have a corrupted free downloaded game?

[Szmaciurap]

Any solutions?

Reseting Pc, Clearing Ea app, reinstall or repair doesnt work i have installed Media Features and no help

[holger1405]

@scoobydino2022 

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@scoobydino2022 wrote:

It's all weird here. Maybe the Epic have a corrupted free downloaded game?

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No, I tested the Epic game myself and it runs flawless for me.

You should install AMD Adrenalin, its the driver software for your GPU.

Please provide a new DxDiag.

@IAmAlixDamnit 

Please also provide a new DxDiag. 

@Szmaciurap 

The error message indicates that the linking of the Epic and EA account did not work. 
Are you sure the accounts are properly linked now?

[Szmaciurap]

thats the problem i cant connect my Epic Games acc to EA  the only way to connect them is by  clicking on EA game on Epic Games but i get this error every time on every EA game 

[IAmAlixDamnit]

Hi

Here is the DxDiag I did just after seeing the game still wasn't working.

[Donjohnakos1]

I also have the same problem. Tried unistalling both the game and the ea app.I also repaired it multiple times. Nothing worked.

[SpartanJono]

Also not working here - just doesn't launch in any capacity Seems to be really broken. Can you help at all?

[dradonknighthun]

@holger1405

I've tried and still nothing, also tried to uninstall and re install it to C, did the compatibility mods and administrator mode, but the game still won't start.

If you have any other suggestions please let me know because I'm out of ideas.

But many thanks anyway.

[726b6528fe1d6570]

Sorry for wasting ur time. Can u help me with this problem? Here is Diag

[holger1405]

@Szmaciurap 

There might be a security software blocking the link or there could be a problem in EA app.

For the second:

Please clear your temp files:

• Press the Windows key and "R" at the same time
• Into the new window, type or copy & paste:  "%temp%"   (Without the quotes.) > hit "ENTER"
• Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
  (If some files or folders can't be deleted, reboot and try again.)
  Then:
• Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)
• Run "Revo Uninstaller" > Uninstall EA app.
• At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "intensive" > Browse.
• If "Remaining registration content found" is displayed > Select All > Delete > Next
• When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games" folder is not in the list) > Delete.
• Restart the PC
• Download a new EA app setup exe from here.
• Install EA app
• Restart the PC > Test.
  
  
  @IAmAlixDamnit 
  Your NVIDIA graphics driver is outdated.
  Follow this manual to the letter to cleanly uninstall all NVIDIA components.
• Install the graphics driver > Go online.
• Test.
  
  
  @Donjohnakos1 
  
  Your NVIDIA graphics driver is also outdated.
  Update your driver in the same way:
  Follow this manual to the letter to cleanly uninstall all NVIDIA components.
• Install the graphics driver and GFE. > Go online.
• Test.
  
  @SpartanJono 
  There are no DAi or EA app errors in your DxDiag, but a constant crash of "DtsApo4Service.exe"
  

  Please preform a clean boot and test the Game in clean boot mode.

  
  

  In clean boot:
  - Make sure the "EABackgroundService" remains enabled under point 3 in the guide.
  - Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.
  - Make sure DtsApo4Service.exe is not running.
  - Make sure only your Mouse and keyboard are connected to the PC

  
  @dradonknighthun 
  I meant if you tried to run the game in compatibility mode before you posted?
  
  @726b6528fe1d6570 
  There are no DAi or EA app errors in your DxDiag but Memory leak warnings for many other applications.
  It is difficult to find an entry point for troubleshooting here. You could try a clean boot as described above.