Missing HUT 99 Collectibles

[XxOniOokamixX]

Product: NHL 24
Platform:PlayStation 5 Digital Edition
What is your gamertag/PSN ID? Wolf_Gaming1995
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Just a glitch for my sets.
What happens when the bug occurs? Missing 2 HUT99 collectibles.
What do you expect to see? The 2 missing HUT99 collectibles.
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here Hockey Ultimate Team
What time did you see the bug? (HH:MM AM/PM)
What is your time zone? EST (IET) - GMT - 5:30
EASHL issues? Please insert your Club Region.
What is your game language? English

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So, I have all 16 lvels of the Quest for #HUT99 Sets done, however, I am missing 2 of the collectibles. I have already emailed EA Help, but I was told to come here?

[EA_Aljo · Accepted solution]

Hi there, @XxOniOokamixX 

This isn't something we can help with unfortunately. An advisor is going to need to investigate your account to find out what happened to those collectibles. A case can be opened here to get in touch with one. Thank you.

[EA_Aljo · Accepted solution]

Hi there, @XxOniOokamixX 

This isn't something we can help with unfortunately. An advisor is going to need to investigate your account to find out what happened to those collectibles. A case can be opened here to get in touch with one. Thank you.

[rewingsfan204]

I'm miss my hut 99 collectable card that you get from the daily free packs I put in my collection then I got to the set to try add that card to the set and it says I don't have any of those cards in my collection this has been happening since December at least

[EA_Aljo]

Hi there, @rewingsfan204 

We're not aware of any issues with this. An advisor will need to investigate since this is missing content. To get in touch with one, please follow the instructions here. Thank you.

[rewingsfan204]

Well then investigate * been going on for months 

[EA_Aljo]

@rewingsfan204 

Can you get me a video of what is happening? There is no active investigation on this as so far, these are the only 2 reports I've seen.