Can’t buy nhl 24 coins [ Edited ]

[Itachi1687]

Product: NHL 24
Platform:Xbox Series X
What is your gamertag/PSN ID? Itachi#19354
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When I go to the store in Ultimate team and try to buy coins, it says Store Error
What happens when the bug occurs? I can’t buy coins and go back to the pack menu
What do you expect to see? I expect to be able to buy coins
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here Ultimate Team
What time did you see the bug? (HH:MM AM/PM) 10:00 AM
What is your time zone? AST - GMT - 9:00
EASHL issues? Please insert your Club Region. No
What is your game language? English

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I would like it to be fix so I can enjoy the black friday specials.

[EA_Aljo · Accepted solution]

Hello, @Itachi1687 

We're currently investigating this. For now, you should be able to go to xbox.com and make the purchase using a web browser.

[EA_Aljo · Accepted solution]

Hello, @Itachi1687 

We're currently investigating this. For now, you should be able to go to xbox.com and make the purchase using a web browser.

[Itachi1687]

@EA_AljoI tried, but on xbox.com I can only buy the game, nothing in the game

[EA_Aljo]

@Itachi1687 

Please go here - https://www.xbox.com/en-us/games/store/nhl-24-xbox-series-x-s/9pcx1r3dmmwh. Now, scroll down to where you see add ons. That is where points can be purchased.

[Itachi1687]

It worked, thank you !

[EA_Aljo]

@Itachi1687 

You're very welcome. If you have any other issues, please reach out again. Good luck on the ice!

[8m0v7h6nhuf9]

I missed the black friday sale because I couldn't buy coins and I still can't access the store to buy coins.

[EA_Aljo]

@8m0v7h6nhuf9 

You should be able to follow the instructions in my previous response for purchasing points.

[KILLERS5514]

I keep getting a store error when trying to purchase points.  I did the full system reboot, including the modem, cleared Mac settings.  I also don’t have the option to quit quick resume and the game is not a disc.  What other options do I have.  It’s getting frustrating.

[KILLERS5514]

So this is the solution.  Going to Xbox website?  There is no in game fix?