Why is my controller not working in bf4 log in screen

[theExile8718]

Hello

Well I just bought bf4 of ps4 store cuz it was on discount but when I opened the game it showed the log in screen but the proplem that the controller is NOT working at all when it shows the log in screen I tried reinstalling the game didn't work. Change internet connection didn't work. Please help I paid for this game!

[EA_Pulsar]

Hey @theExile8718 

Please try the following steps: Disconnect your console from the internet -> Launch the game -> When you see the screen again, connect your console and see if the problem has been fixed.