Skilled Human Oversight
Investing in safety with trained moderators.
The video game industry takes seriously its goal of fostering positive, safe interactions for players. After all, more than 60% of adult video game players regularly play with others online. ESA’s member companies have invested in a multidisciplinary approach to maintaining a safe and positive playing environment.
A multidisciplinary approach to online safety.
ESA member companies deploy a combination of advanced moderation technologies with human moderators to moderate content and conduct in gaming environments. The industry invests in trained individuals to review and analyze flagged content and conduct and to determine appropriate next steps. Video game companies customize their approach to human moderation and advanced technologies depending on what is most appropriate for their games, services and player community.
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Holding bad behavior accountable
Following incidents of disruptive behavior or inappropriate conduct, a video game company determines the appropriate response and next steps. Responses to disruptive behavior may include:
Written warnings
Restrictions on the use of online communications or other features
Temporary suspension from a game or platform
A permanent ban from a game or platform
When appropriate, the video game industry will report the matter to law enforcement
Many companies also train and collaborate with gamers themselves to help oversee individual game communities and promote a supportive culture.