Customer Testimonials

TLDR: “Yes, it’s expensive, no it’s not overpriced.” – Linus Sebastian

I was an unofficial Puget Systems evangelist before I even owned a Puget Systems workstation. So my testimonial is rife with bias. That said, I have also built all of my computers till now. I just didn’t have the time this time.

My work wears two hats: bioinformatics and photography. While my needs are not unique, they are real and require a more nuanced approach than selecting one of the curated recommended workstations that Puget Systems offers. Using their workstation customizer, there was little left to the imagination when selecting my components and configurations. If there was a question along the way, a simple hyperlink at that option would take you to notes about the components, pictures of the components, considerations to make when making a choice, and even notes from the staff themselves in some cases.

Since my workstation was going to be customer-facing a bit, my tech consultant guided me through the process of getting my custom etching done. When it was discovered that the incorrect operating system was selected on the quote early in the build process, my tech consultant promptly passed the message along to my assigned assembly technician and got the problem sorted out before it got too far down the line. The assembly team took note of the specific needs that I had for the machine and appropriately configured, tested, and benchmarked with just those needs in mind. No more. No less. Exactly what I wanted.

Lastly–and probably the finishing touch of the whole process–was how the customer support team handled a very specific request that I had after I had received my workstation. I am running my workstation about 15 feet away from my desk using a Thunderbolt 4 dock. While the peripherals and CFExpress & SD card reader are easy to handle, I wanted both of my 1440p color-accurate monitors to run off the dock as well for cable management purposes. My workstation came with the appropriate Thunderbolt 4 ports, but to run the monitors from the GPU, I needed two 1-foot DisplayPort cables that connect the GPU to the motherboard’s Thunderbolt 4 pass-throughs. Since the motherboard often comes with at least one such cord, I requested that they send it to me since I didn’t want to have to cable manage a couple of 6-foot cords from Amazon behind my computer. My request was processed and they were going to send me the cords at no cost but they quickly discovered that they do not keep those cords in stock in-house. They then told me that they went ahead and ordered the cords from Amazon and sent them to my address–still at no cost to me. Way to go above and beyond.

At no point did I ever feel like I was being upsold or pressured. I felt that they listened to what I said and I got exactly what I wanted and how I wanted it. I likely won’t be coming back for a while. Not because I don’t want to, but because I don’t think that I will need to with the quality of work that they sent me. I look forward to putting this workstation through its paces and am proud to continue being an informal Puget Systems evangelist–but with a workstation to back up my claims.

Credits (in order of appearance): Nathan H, Jess E, Chris N, and Chad W.

I have bought dozen and dozens of computers in my life and this by far the most professional, accommodating service I have ever had.
Absolute perfection in every way!!
Thank you Brett for a stellar experience, I could not ask for anything more.

First off, some context. I am mildly into computers. Enough to be dangerous, but not enough to truly know the spec differences between AMD and Intel CPUs, for example. I can break down the generation names, and know what part does what and to what extent, and from a few years of off and on research I knew what parts I needed for the things I do, and knew to check for compatibility between all components, but beyond that I know I’m not good at things like debugging. Which is where Puget Systems comes in.

I first heard about them through the YouTube channel Linus Tech Tips, and when they proceeded to perform moderately well to well in all of their subsequent tests, I decided to go with them to make my PC when the time came to upgrade from a gaming laptop to an actual PC. I could have done a bit more research and built it myself, but I know it would have been a bit of a struggle. Going through a prebuilt means I have someone who builds these systems every day working on my system, so they know what they are doing much better than I do. That, and having someone who knows what to test and how to test it to make sure things are performing up to spec, the images provided, the relatively short total time (2-3 weeks for me) and tech support means I’m more than willing to pay the premium to have someone else build the PC for me.

Also, the preinstalled software option, the ability to select windows 10 instead of being forced to use 11.

All in all, the process was smooth, there was no shipping damage, and everything went well! Would use these guys again.

I’m probably an advanced beginner when it comes to computers. The most demanding thing I do is some non-linear digital video editing.

What I like most about Puget Systems is that they will tell me where I can spend a few bucks and get a big improvement, and also where I can spend money but NOT get any improvement in performance.

Their computers are trouble-free and reliable, and I know I will get a lot of use from mine without hassle. It’s definitely worth the premium price.

I found out about PUGET SYSTEMS while researching a replacement for my 13-year-old DELL desktop, which was no longer meeting my needs. Puget Systems is very highly recommended and the products they offer have excellent component and configuration options. I contacted Puget Systems and spoke a number of times with Account Manager Braden Sime, who offered spot-on advice and recommendations. I ordered a Photoshop Plus system with components to optimize Photoshop, my primary tool.

I am extremely pleased with Puget Systems build time and quality. The new desktop was delivered in just over two weeks, and WOW!, what a pleasure it is to quickly open 20 to 50 GB Photoshop files, and then experience no lag when drawing on the Wacom – huge difference! A big thank you to everyone at Puget Systems.

I’ve built plenty of my own systems over the years. But now I’m on my third Puget Systems build. Lemme tell you, they do it better than I ever could. From the pre-sales to the pre-shipping, all the pictures and benchmarks. Total top-notch company and product.

But I feel sorry for them because my system is running so well (over six years now) that I don’t feel like I need another one and won’t for some time.

So, sorry guys. If you’d just build shoddy products like everyone else, I’d have to come back more often for new builds.

But when it’s time, you know where I’m gonna go.

Love the detailed testing, feedback, pictures, heat/thermal imagining. Very easy to order and spec out.

Only needed to change the regional time to local, and ready to go.

I have purchased three computers from Puget Systems going back to 2016. They are unmatched in helping you design a platform that will fit your needs. I needed help creating a system I could use for Photoshop processing and graphic design using a Cintiq monitor. My consultant reviewed the specs of the graphics card with me to make sure I would have the correct fit for my hardware. I especially like the status updates provided as they go through the process of the build. Such thorough detail! Wonderful experience from start to finish!

As a follow up to my critical comments below in “Third time not a charm”, to their credit Puget Systems offered to rebuild my system to my satisfaction. Although I decided to keep the system as-is, this illustrates their total commitment to customer satisfaction.

This was my third system from Puget, but my third time is definitely NOT a charm. They sent me a motherboard that must be removed to replace the CMOS battery. It’s an ASUS ProArt Z790-Creator WiFi, but I wonder what idiot/moron/imbecile/lamebrain came up with this design. I found this online post about the ProArt Z790 from a person who builds his own water cooled computers: “Stay clear of motherboards where it takes two hours to replace a CMOS battery. I had to do this today. The CMOS of the Proart requires mobo removal and removal of the IO board shield in order to unplug the CMOS battery, and then no shop has such a battery. I ended up cutting off the wires and soldering them onto a new 3V battery designed with solder lugs. See attached (photo) what the rubbish looks like.” Guess I should have done my homework before ordering, but trusted Puget to include decent components in their builds. Their own tech support person described the battery replacement as “sad”. Their reply to my complaint was “If the CMOS battery does need to be replaced within the lifetime of the system, we can swap it out for you in our repair shop.” Which means: (1) the hassle of packing it up and getting it to UPS or FedEx (2) the inconvenience of having no computer for probably 2 weeks (3) the shipping expense of $242 round trip. When the battery died in my old system, I spent a few bucks at Walgreens for a new battery and had it replaced in 5 minutes. What a joke!