How to manage your direct.playstation.com order

Find out how to manage your PS Direct shipping and payment information.

How to edit payment information on direct.playstation.com 

  • Once a standard order is placed you cannot change the payment method. 
  • If you have an active pre-order, you can modify the payment method associated with your pre-order anytime up to 7 days prior to the listed release date of the product. If you were signed in while you made your pre-order reservation you will need to be signed in to modify your reservation. When changing the shipping address please take a moment to make sure your payment method and billing address are up to date.

How to change your shipping address

If you have an active pre-order, you can modify the shipping address associated with your pre-order anytime up to 7 days prior to the listed release date of the product.

If you were signed in while you made your pre-order reservation you will need to be signed in to modify your reservation. When changing the shipping address please take a moment to make sure your payment method and billing address are up to date.

  • Once a standard order is placed, the shipping address cannot be changed.

How to cancel an order on direct.playstation.com

You can cancel your order within a few minutes of placing it to prevent the order from being processed and shipped. 
  1. Go to Order Look Up and select the order.
  2. Select Cancel.
  3. If your order has been processed, it can’t be canceled.

Need help? 

Contact our support specialists for help with your direct.playstation.com experience

Contact PlayStation Support