PlayStation®4 consoles allow you to restore (factory reset) your headset by using the Headset Companion app. The app can be used to restore the Gold wireless headset and Platinum wireless headset.
- On your PS4® console, launch the Headset Companion app.
To download the app, go to PlayStation™Store > TV & Video > Apps and search for Headset Companion.
- Select your headset on the app.
- Press the OPTIONS button on your wireless controller.
- Select Headset > Restoring Headset, and select Restore. This may take several minutes.
- Turn off your headset, and then select Next.
- Unplug the headset, and then select Next.
- Turn on the headset.
- Wait until the headset light stops blinking before you pair it.
Please note, the Headset Companion app isn’t compatible with PlayStation®5 consoles.