AI Solutions for Telecom Operations

The combination of accelerated computing and generative AI is set to transform telcos’ customer experience, network operations, and productivity. Telcos can train diagnostic AI models with proprietary network and equipment data and services to boost performance monitoring, diagnostics, and security. Generative AI applications bring new levels of support to agents in the call center and technicians in the field with faster resolution and personalized offers. 

Telcos are introducing speech AI-based applications such as agent assists, virtual assistants, and digital avatars to improve customer service, self-service, and satisfaction. But building highly scalable speech AI-based applications that learn from conversations, detect customer preferences, make personalized recommendations, and engage dynamically in real time isn’t easy. With NVIDIA Riva, telcos can build accurate, real-time speech and translation AI applications with customizable pipelines that seamlessly integrate with telco workflows.

Data science workflows have traditionally been slow and cumbersome, relying on CPUs to load, filter, and manipulate data and train and deploy models. The NVIDIA RAPIDS™ Accelerator for Apache Spark automatically replaces operations with GPU-accelerated versions without any code changes or risk, since you can revert back to your previous infrastructure at any time. Run existing Apache Spark 3.x jobs 5X faster than CPU-only systems, with up to 75 percent less cost and realized energy savings, enabling efficient customer churn prediction, network anomaly detection, fraud detection, and more.