![Remote worker interacts with frontline worker via Teams and Guides on mobile. The image is framed with a think blue border on the left side including the Dynamics 365 Field Service icon.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/D365_355244_Blog_240716_1260-300x169.webp)
Tag: AI
![Remote worker interacts with frontline worker via Teams and Guides on mobile. The image is framed with a think blue border on the left side including the Dynamics 365 Field Service icon.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/D365_355244_Blog_240716_1260-300x169.webp)
![call center employee](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/MSFT_D365_JUN26_351074_Blog_Blogheader_240626_V3-F1-6.27-300x169.webp)
Microsoft Dynamics 365 Contact Center is now generally available
Today, we are excited to announce that Dynamics 365 Contact Center is generally available, offering a complete but fully-composable solution for contact centers.![Executive sitting at desk using laptop in an office with a panoramic view. Including Copilot logo.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/02/MSFT_M365_FEB23_320727_Blog_Blogheader_240227_V03_1200-300x169.webp)
Use expanded Copilot for Service capabilities in your CRM
On July 1, we are introducing several new capabilities in Copilot for Service to further support agents working in their CRM of choice.![A decorative image of green and orange circles.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/06/D365_Blog_Lifestyle_Abstract-08-300x169.webp)
Discover the power of Copilot in Dynamics 365 Project Operations for faster time entry
For service-centric organizations, Dynamics 365 Project Operations, enriched with Copilot capabilities, is the key to managing the entire lifecycle effectively—from initial client engagement to project completion and beyond.![Photo of two people discussing a shipment in a textile warehouse.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/06/CLO22_Factory_002-300x200.jpg)
AI summarization in Dynamics 365 synthesizes and simplifies complex data
As enterprises are asked to manage increasingly complex data environments, the generative AI summarization capabilities of Copilot in Microsoft Dynamics 365 streamline operations by synthesizing complex data from multiple sources across Supply Chain Management, Finance, Commerce, and Human Resources.![Purple and blue colorful, wavy graphic design background, with the following words: Microsoft Dynamics 365 Contact Center](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/06/20647-MSFT-CCaaS-thumbnail_1260-300x169.jpg)
Announcing Dynamics 365 Contact Center – a Copilot-first cloud contact center to transform service experiences
Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers generative AI to every customer engagement channel.![Female office worker standing at desk using desktop computer. Blank screen shown.](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/05/CLO17_corporateOffice_010-300x200.jpg)
Unlocking efficiency: Dynamics 365 Field Service integration for seamless operations
We are thrilled to announce the general availability of the integration between Dynamics 365 Field Service and Dynamics 365 Finance as well as Supply Chain Management. This powerful integration ensures that the work of frontline workers, service managers, and dispatchers are seamlessly synced with the financial and supply chain heart of your business.![Cheerful and successful indian woman programmer at work inside modern office, tech support worker with laptop typing on keyboard smiling](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/05/MSC24-India-business-Adobe-550638570-rgb-300x200.jpg)
Leveraging Copilot in Dynamics 365 Sales to prepare for sales meeting
In today’s rapidly evolving sales environment, staying ahead of the curve is more crucial than ever.![Man sitting near a desk with monitor and laptop](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/05/M365CS24-OFFICE-01247-1-300x225.webp)
Elevating email efficiency using Copilot in Dynamics 365 Sales and the rich text editor
In today’s digital-first environment, effective communication is crucial for maintaining strong business relationships and driving sales success![a person with short haircut and a suit sitting in a car looking at a laptop](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/04/CLO20_Jessie_016-300x200.jpg)
Transform seller effectiveness with Dynamics 365 Sales Copilot
In today’s fast-paced sales landscape, prioritizing core selling activities over low-value tasks is crucial. Copilot in Dynamics 365 Sales can help.![Lightbulb surrounded by gears](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2014/07/7245.knowledgemanagement.jpg)
Empower agents to draft case-based knowledge articles with Copilot
Agents can use Copilot to generate a knowledge draft based on case data including case descriptions, email exchanges, summaries, and agent notes.![A stack of books overlayed with the Copilot logo and Copilot prompts that read: "Ask me anything", "Generate a project kickoff presentation for /meeting", "What's the latest from Mona, organized by emails, messages, and files?", and "Compare online and offline marketing strategies for next quarter."](https://cdn.statically.io/img/www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/05/UX-Visual_1920x1080_zoom_1260-300x169.webp)