Microsoft is thrilled to announce Dynamics 365 Contact Center, a new Copilot-first product built to transform the service experience across voice and digital channels and drive efficient contact center operations. Learn more: https://msft.it/6047YWOdR #AI
About us
Keep up on the latest news and events for Microsoft Dynamics 365, the only portfolio of intelligent business applications that gives you the agility to deliver operational excellence and delight every customer.
- Website
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http://www.dynamics.com
External link for Microsoft Dynamics 365
- Industry
- Software Development
- Company size
- 10,001+ employees
- Headquarters
- Redmond, Washington
Updates
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We’re adding new AI features and tech capabilities to Dynamics 365 and Power Platform to: ➡️ Supercharge productivity ➡️ Improve user experience ➡️ Streamline operations Check out the 2024 release wave 2 updates here: https://msft.it/6049luonH
2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform now available - Microsoft Dynamics 365 Blog
microsoft.com
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🌊 Blue Marine Foundation is bringing a sea change to its financial reporting system with Dynamics 365 Business Central. Learn more about its award-winning digital transformation: https://msft.it/6040lPqC8
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Discover how Copilot in Dynamics 365 Customer Service helps Microsoft customer service and support agents improve productivity, respond to customers with insight and empathy, and create a better work-life balance: https://msft.it/6047lPt6v #AI #Dynamics365
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Exciting update! Microsoft Dynamics 365 Business Central is now empowering over 40,000 small and medium-sized businesses, propelling them into a new era of AI innovation. Learn more about the first comprehensive business management solution with Microsoft Copilot: https://msft.it/6044lOxn8
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Crafting a great AI prompt is more than just asking—it's about exploring and refining ideas for impactful results. The better the prompt, the better the results. Take a deep dive into the nuances of AI communication with these seven secrets to better prompting with Copilot. Get started here: https://msft.it/6047lzvd9 #AI
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Sonepar, a global leader in electrical products, has revolutionized its customer and employee experiences with Microsoft Dynamics 365. By integrating Dynamics 365 Customer Insights, Dynamics 365 Sales, and Dynamics 365 Customer Service, it now offers deeper personalization to its diverse customer segments. Learn more: https://msft.it/6049lzJjT
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Microsoft Dynamics 365 reposted this
We are so excited for July 10th and our FIRST #Dynamics365Community Call: CRM Edition! 🎉 Hosted by Lydia Williams, this kick-off asks you to help answer this question: "What makes a great community call?" ☎ Our first guest, Julie Yack, will share an overview of the new credential for #Dynamics365 and the retirement of some core certs--and why there's no need to worry! 😏 She'll lead a chat about the expected changes and how it might impact you. Angeliki Patsiavou will take us on a deep dive into some of the latest capabilities of #Copilot for #Sales to empower sellers in their flow of work across Teams, Outlook and other Microsoft 365 apps. Become a Copilot champion today 💪 and get time back for what matters most: deeper client relationships and long-term loyalty! Just click the link to add the call to your calendar today--and we will see you on July 10th! https://lnkd.in/gfAzP6y3
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Discover how Dynamics 365 Field Service and Copilot helped G & J Pepsi-Cola Bottlers, Inc. identify new revenue opportunities, boosting profits by $30 million in three years and gaining 10 market share points. https://msft.it/6047lDI0T
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📞 Microsoft Dynamics 365 Contact Center is now generally available! This new Copilot-first product is built to transform the service experience across voice and digital channels and drive efficient contact center operations. Learn more: https://msft.it/6048lBvc8