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Software used to provide analysis of real-time and recorded call center conversations. - Mine recordings for keywords and phrases related to products - Use tone analysis to track the emotional responses of callers - Receive automated call scoring results based on specified criteria - Review operator recordings to coach and improve performance
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Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. Convin supports omnichannel contact centers and performs quality audits across calls, chats, and emails. It is your one-stop solution to 3X your contact center performance by improving agent performance holistically, boosting customer experience, and increasing your contact center ROI. Our products include: 1. Quality Management System (Free) 2. Automated Quality Assurance 3. Customer Intelligence 4. Automated Agent Coaching 5. Learning Management System 6. Conversation Intelligence Language Support: The system can analyze calls in English, Hindi, Spanish & 70 other languages. Integrations: Convin integrates with your cloud telephony system/ dialer system/ video conferencing platforms to fetch/record all conversations & then analyze them. The system supports both native and custom integrations.
Analyze, automate, operationalize—so you can compete on better customer experience. The Verint Experience Cloud accelerates the pace of XM innovation—holistically and at your speed. Verint Experience Cloud can help you to understand every moment and speed the impact of improved experiences for your customers, employees, and business. Click the link below to learn more.
Gain actionable business insights with U-Analyze. Apply AI and NLP engines on 100% of your customer conversations for insights to drive agent performance, compliance, and customer experience. Leverage built-in reports and dashboards for agents and quality analysts to understand agent performance and compliance. Audit and analyze the unstructured conversational data to surface up emerging trends and topics driving member calls and interactions for strategic planning and operational improvement, such as identifying member friction points, improving agent sales effectiveness and frequency of competitor mentions, and so on.
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The CallMiner platform makes it possible to analyze 100% of customer conversations and turn those insights into transformational business change. Analyze interactions at the deepest levels, interpreting nuance and identifying patterns and traits that shed light on new areas of opportunity; Use AI and ML-powered analytics to correlate text-based and audio interactions, even when channels are not integrated; Connect the dots between human understanding and the tangible action required to turn it into business improvement. No other platform delivers the tools and capabilities to drive enterprise-wide value.
Knovvu Analytics offer a better way to leverage customer conversations. The tool transcribes all voice and text interactions and analyzes using advanced emotion detection technology. Through data mining these conversations, brands can discover actionable insights for improving customer and agent experiences.
The Neo Cloud is ASC’s approach to a flexible provisioning model that allows service providers and system integrators to add features to their portfolio and expand their growing business. Neo Cloud operates on Microsoft Azure and provides (compliance) recording, quality management, and analytics as a service from the cloud. Customers such as financial institutions, contact centers or public safety organizations are able to record and archive all communication channels easily and compliant. - Flexible Deployment - Secure Data Management: Reliable storage of recorded data in redundant Azure Cloud Storage - Reseller Structure: Easy and save management of n-tier partner models - Excellent User Experience: Seamless integration into your environment via APIs - On-Premise Integration: Data import and integration of on-premise PBXs for recording directly in the Neo Cloud - Non-Stop Operation: 24/7 support for services operated and monitored by ASC