The experience is great. It's based on the psychological realities of the human behavior that will allow us to deal with customers more efficiently. It also tells us that we, as service provider in the phone, are not immune to mental and emotional burden associated with our work such as the emotional contagion & labor, and direct attention fatigue. It will make us realize that we can only serve productively if we have the awareness and the appropriate skills to handle such challenges.
Phone-Based Customer Service
With Jeff Toister
Liked by 9,857 users
Duration: 48m
Skill level: Intermediate
Released: 5/23/2016
Course details
Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone. Learn how to break the ice and develop rapport with the people you serve, even when you're pressed for time. Tune out distractions and develop listening skills that are critically important to phone service. Last, learn how to express empathy, de-escalate angry callers, and stay focused throughout the day.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
LinkedIn Learning
Certificate of Completion
-
Showcase on your LinkedIn profile under “Licenses and Certificate” section
-
Download or print out as PDF to share with others
-
Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
-
Jasmin Jumao-as
Jasmin Jumao-as
Certified Lifestyle Medicine Physician | Committed to expanding Blue Zones initiatives.
-
Linda Smith
Linda Smith
Customer Service Specialist at Virginia Department of Taxation
-
Debbie Kent
Debbie Kent
Customer Experience Co-Ordinator at Atlas Copco
Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 3 quizzes
- Learn on the go Access on tablet and phone