From the course: ISTQB Foundation Cert Prep
Join today to access over 23,200 courses taught by industry experts.
The psychology of testing
From the course: ISTQB Foundation Cert Prep
The psychology of testing
- [Instructor] Software development, including software testing, involves human beings, therefore, human psychology plays an important part in software testing. Identifying defects during requirements review, or a dynamic test execution, may be perceived as criticism of the product or its author. An element of human psychology called confirmation bias can make it difficult to accept information that disagrees with currently held beliefs. For example, since developers expect their code to be correct, they have a confirmation bias that makes it difficult to accept that their code is incorrect. In addition to confirmation bias, other cognitive biases may make it difficult for people to understand or accept information produced by testing. Furthermore, it is a common human trait to blame the bearer of bad news, and information produced by testing often contains bad news. To help combat this, information regarding defects and…
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.