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- [Instructor] Copilot in Outlook can provide helpful coaching with suggestions on ways to adjust the tone and clarity of your emails before you send them, to make sure you're effectively conveying your message the way you intend. Here we have an email that Kim has composed to send to Pedro, essentially letting him know that she won't be able to join his team on a new project. Now this message has been composed without Copilot so far, and it's the first draft Kim has written. She says, "Thanks for reaching out after the all-hands to ask for my input on the strategy for Project Oakview. I've enjoyed working with you and your team on Project Benefactor, but at the moment, I'm a little too busy with the other projects I'm supervising to give adequate attention to anything else. I'm happy to provide input when I can during one-off meetings, but I'm afraid I don't have the bandwidth to join the project as an official team member. I suggest you check in with Aya on her availability. I always value her input and insight whenever we're working together. Good luck." So you can have Copilot coach you in new emails or in replying to emails you've received. Just either create a new message or click reply on an existing message and type your email as we've done here. Then click the Copilot icon in the message ribbon and choose Coaching by Copilot. Copilot will then take a moment to read what you've written and analyze it. And now we have this box with categories for tone, reader sentiment, and clarity. So with tone selected, Copilot is telling us that the overall tone of this email is polite, but it lacks warmth and gratitude for Pedro's interest. It's saying it could be more appreciative, and then it offers suggestions for improving the tone, saying instead of, "Thanks for reaching out," the email could say, "I appreciate your interest," or, "Thank you for your consideration." Scrolling down, we then get to the reader sentiment category. This basically addresses the way what you've written might make the recipient feel. In this case, it's telling us to try adding more encouragement. It tells us that the email is respectful but doesn't express much enthusiasm or support for Pedro's project. And then it suggests that the email could say, "I'm excited to hear more about Project Oakview," or, "I'm confident that you and your team will do a great job." And the third category is clarity, which has to do with how clearly we got the message across. In this case, Copilot is saying that the message sounds a bit vague. It doesn't explain why the writer is busy or projects they're supervising, and it suggests to replace the other projects I'm supervising with the three projects I'm currently leading or the projects I'm responsible for in Q2. Now, bear in mind that these are just suggestions, and you can pick and choose the ones you want to consider. For example, if Copilot is telling you to offer more of an explanation for your actions, but you don't feel that's necessary, you can just ignore that suggestion. We also have a regenerate button here if you want to have Copilot scan your message again and give you slightly different coaching suggestions. But, as always, it's up to you to decide which suggestion or feedback you want to incorporate into your message. Just keep this coaching area open as you make your changes so you can reference the suggestions.