From the course: Business Etiquette: Phone, Email, and Text

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Email etiquette: Tone and timing

Email etiquette: Tone and timing

From the course: Business Etiquette: Phone, Email, and Text

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Email etiquette: Tone and timing

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Take a look at this line in an email sent from a project manager. How would you feel if you read this in an email? Are you triggered by this? Because I was. You can feel the increasing frustration and urgency, but it could be communicated in a better way. Emails are more than just sentences. Each word carries a tone which conveys the sender's intentions and emotions. And, like the example you just read, tone can get lost in translation in virtual environments. So let's explore how to land the right tone to lessen any chance of miscommunication or misinterpretation. First, use proper grammar, spelling, and punctuation when sending professional emails versus shorthand and emojis, which signals casual communication. For example, an email to a colleague, like this. Overuses punctuation, shorthand language, and emojis you might use with friends when texting. Next, stick to black font for emails and a classic font like Times New Roman, Arial, and Calibri. Excessive use of colors, bolding…

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