Develop and strengthen relationships, collaborating with executive sponsors, program team members, and functional partners to ensure organizational change for programs is planned and executed optimally
Engage with business & IT team members to ensure cross-team & multi-functional collaboration and alignment
Assess the magnitude of a given change and recommend the appropriate level of engagement to successfully minimize disruption and drive adoption
Deliver on all areas of change including end-user identification and engagement, change impacts and readiness, communications at all levels, training assessment and development, anticipating and addressing resistance, and reinforcement (additional details below)
Drive continuous improvement, incorporating feedback and lessons learned into updated Change and Program Management processes and tools
Partner with another BCM resource, the Field readiness and Enablement team, and the broader BCM team to execute the following for the Net Dollar Retention Program:
Review and update all training materials created to date:
Sales Enablement
Sales forecasting
SLM
Dictionary / Glossary
Support the creation of new training materials:
Adjustment tool
Partner Program
Native CRM reporting changes
Author and coordinate for review all communication to stakeholders regarding N$R program phases:
Data Clean-up
Dual reporting
GTM Planning kickoff
Release (Sales Comp Summit)
Post-release support
Revised training and communication plan:
Consideration of GTM planning kick-off
Facilitate training of a basic understanding to:
SOMs
Sales Managers
Forecasting
RRPO team
Partner Managers
Finance (support only)
Romania team (support only)
Develop and manage the Change Agent Network
Develop and report on adoption metrics
Support hypercare activities - Post-release support (office hours, communication, training materials revision…)
What You Need To Succeed
Practical experience with organizational change management, including people, process, and technology change implementations
Proven expertise in change principles and application, including at least 5 years of relevant experience; certification is a plus
Exceptional communication skills for a variety of audiences, both written and verbal, and using multiple formats including but not limited to email, PPT, newsletters, video, and infographics
Strong emotional intelligence and ability to establish and maintain relationships
Ability to motivate and influence others to move toward a common vision or goal without authority or a direct reporting relationship
Flexibility and resourcefulness; resilience in ambiguous situations
Ability to collaborate effectively across various functions and levels in an organization
Technical capability and demonstrated use of metrics and analytics
Intermediate or sophisticated graphic design skills to support visual storytelling; experience with Adobe suite is desirable
Experience with Field technology is preferred
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Information Technology & Services
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