Technical Writer

Client: State of North Carolina

Job Title: Technical Writer

Duration: 12 Months

Start Date: ASAP

Location: 501 N Wilmington Street Raleigh, NC 27604 (Remote)

Position Type: Contract

Interview Type: Either Webcam Interview or In Person

Ceipal ID: SNC_TW471_VH

Requirement ID: NCDOR - Technical Writer- Expert (741471)

Description

This position is required to provide temporary assistance with design, development, and implementation of policies, procedures, and overarching training materials for Information Technology staff related to the Software Development Life Cycle and the adaption of ITIL v3.

Responsibilities

• Support the IT Business Transformation Analyst in the design and development of policies, procedures, and overarching training for Information Technology staff.
• The primary focus of this position will be on the Software Development Life Cycle and the adaption of the ITIL v3 Service Lifecycle’s five stages and included service management processes.
• Developing new training materials, the position will be responsible for maintaining the integrity of existing training and updates as needed.
• Position will be responsible for developing e-learning modules.
• The selected candidate(s) will work directly with IT staff to understand their needs and develop training materials for their use and for the onboarding of new IT staff.
  
  

Required/Desired/Highly Desired Skills

• Strong writing skills and technical knowledge. (Required 7 Years)
• Ability to communicate effectively both verbally and in writing to convey information to a varied audience both technical and nontechnical. (Required 7 Years)
• Working knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. (Required 7 Years)
• Ability to assess resources for accuracy and the ability to extract relevant data from large quantities of information (Required 7 Years)
• Strong analysis skills to analyze information and use logic to address work-related issues and problems (Required 7 Years)
• Strong understanding of the implications of new information for both current and future problem-solving and decision-making. (Required 7 Years)
• Strong time management skills. (Required 7 Years)
• Basic knowledge of and ability to grasp technology related terminology and concepts. (Required 7 Years)
• Experience developing policies, procedures, and training. (Required 7 Years)
• Experience using workplace e-learning tools (Required 7 Years)
• Experience using Microsoft Word (Required 7 Years)
• ITIL knowledge or certification (Highly desired)
  
  

V Group Inc. is an IT Services company which supplies IT staffing, project management, and delivery services in software, network, help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: AR, CA, DE, FL, GA, IL, KY, MD, ME, MI, NC, NJ, NY, OH, OR, PA, SC, TX, VA, and WA. If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.

Please share my contact information with others working in Information Technology.

Website: www.vgroupinc.com

LinkedIn: www.linkedin.com/company/v-group/

Facebook: www.facebook.com/VGroupIT

Twitter: www.twitter.com/vgroupinc