Technical Writer 2

Texas Health and Human Services Commission requires the services of 1 Technical Writer 2

Primary Responsibilities

• Develop and maintain user and technical documentation, including project process documentation for application teams.
• Translate user views and technical concepts into clear, logical procedures and documentation.
• Write and edit a variety of technical documents such as articles, reports, brochures, and manuals.
• Coordinate the display of graphics and document production.
  
  

Additional Details

• Perform advanced technical writing tasks under the Section Director’s guidance.
• Oversee the review, evaluation, composition, and editing of technical documents.
• Engage in business analysis, process planning, and policy development.
• Coordinate projects and team activities to achieve section goals.
• Analyze operations and issues, prepare reports with findings and recommendations.
• Develop procedures and workflows with minimal supervision.
  
  

Specific Duties

• 30%: Conduct detailed studies, define problems in administrative practices, and provide business process improvement recommendations.
• 25%: Develop management and workflow reporting tools, compile and analyze statistical information.
• 20%: Track the development and approval of business processes and systems, coordinate with staff in discovery, development, and implementation.
• 20%: Develop workflow procedures, provide training and technical assistance.
• 5%: Perform other duties, including participation in disaster response or COOP activation, which may require alternate shifts or locations.
  
  

Knowledge And Skills

• Business and management principles, project management practices, computer systems, and data visualization tools.
• Ability to conduct business and system analysis, develop goals and procedures, write and present complex information, and solve problems.
• Excellent communication skills, both verbal and written, with the ability to work collaboratively and independently.
  
  

This position requires a combination of technical writing expertise, business analysis skills, and the ability to manage and improve business processes.

Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

• 4yrs - Required - Business analysis, process planning, and agency policy
• 4yrs - Required - Project Management practices, principles, and processes
• 4yrs - Required - Knowledge of computer systems, data systems, processes, and visualization tools;
• 4yrs - Preferred - Develop and evaluate policies, standards and procedures
• 4yrs - Preferred - Experience with Public Administration
• 4yrs - Preferred - Organizing and presenting complex information to a variety of audiences verbally and in writing
  
  

Work hours and location:

• Services shall be provided during normal business hours unless otherwise coordinated through the Agency. Normal business hours are Monday through Friday from 8:00 a.m. through 5:00 p.m., excluding Texas state holidays when the agency is closed.
• The primary work location will be 1100 W 49TH ST, Austin, Texas 78757.
• Position will be 100% On-Site. Candidates must be within the Metro Area in Austin, TX or any surrounding cities.
• This position is not remote nor hybrid. (LOCALS ONLY)
  
  

Spruce Technology, Inc. is a mid-size, award-winning (Inc 5000, SmartCEO, Entrepreneur of the Year) technology services firm with a steadily growing portfolio of commercial and government clients. Spruce provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide. Spruce maintains partnerships with major technology vendors and continually develops leading-edge offerings in service areas such as digital experience, data services, application development, infrastructure, cyber security, and IT staffing.

Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.