Senior Client Relationship Manager

Are you looking to help transform a company and an industry? As a Stewart employee, you’ll be joining a company that is committed to helping you own, develop, and nurture your career while growing our company. We invest in your career journey because we understand that as you grow so does our company. You will be part of a diverse and equitable work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company constantly evolve and improve. Together, we can achieve our vision of becoming the premier title services company.

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Job Description

Job Summary

The Senior Client Relationship Manager is responsible for ensuring the satisfaction, retention, and growth of the company's most strategic customers. This role involves building strong relationships with customers, understanding their business goals, and ensuring they derive maximum value from the company's products or services. The Senior Client Relationship Manager will lead a team of Client Relationship Specialists, develop strategies for customer engagement and retention, and work closely with internal teams to drive customer success initiatives.

Job Responsibilities

• Responsible for managing strategic business relationships and providing ongoing support to clients
• Serves as the liaison between clients and NotaryCam production teams to ensure high quality customer service
• Possesses and applies knowledge of NotaryCam product lines along with thorough knowledge of client's business
• Monitors account production to drive customer satisfaction and ensure service and work quality provided meets or exceeds established service levels
• Lead, mentor, and develop a team of Client Relationship Specialists
• Develop and execute strategies to drive customer success, retention, and growth.
• Identify and implement best practices for customer onboarding, training, and support.
• Work closely with sales, product, and operations teams to align customer success initiatives with business goals.
• Analyze customer data to identify trends and opportunities for improvement.
• Performs all other duties as assigned by management
  
  

Education

• Bachelor’s degree in relevant field preferred
  
  

Experience

• Typically requires 5+ years of related work experience
  
  

Equal Employment Opportunity Employer

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at careers@stewart.com.