IT Technician

About Raymond:

Raymond is a progressive, forward thinking, architecture and engineering consulting firm. We are experienced based (over 30 years), employee centric, and technology focused, which allows us to operate with great efficiency and deliver quality-driven, cost-effective, and precise services to our clients. We operate in a variety of market sectors (federal government, department of defense, higher education, healthcare, commercial, K-12, state/local government) and we’re always expanding our extensive project diversity. Throughout our history, we have remained committed to maximizing the value returned to our customers; we invest in our employees to provide the best project management, service delivery, transparency, and accountability in the industry.

Job Title: IT Technician (Level 1)

Schedule: Monday - Friday, 8:00 AM - 6:00 PM (Occasional off-hours work for system upgrades)

Reports To: IT Director

Job Description:

The Level I Technician is responsible for providing technical support and ensuring smooth operation of IT systems and services. The technician will perform a variety of tasks including configuring workstations, onboarding new employees, managing backup logs, and assisting users with technical issues. This role requires a strong understanding of IT systems, attention to detail, and excellent problem-solving skills.

Key Responsibilities:

• Configure New Workstations:
• Set up and configure new computer workstations for employees.
• Install and update necessary software and applications.
• Repair Workstations:
• Repair computer workstations for employees.
• Manage vendor provided off-site repair as needed.
• Onboard New Employees:
• Assist in the IT onboarding process for new employees.
• Set up user accounts and access permissions.
• Review Daily Backup Logs:
• Monitor and review daily backup logs to ensure data integrity.
• Report and resolve any backup issues.
• Review Quarantined Email Messages:
• Monitor quarantined email messages for potential security threats.
• Release legitimate emails from quarantine as needed.
• Add Exceptions to Email Filtering System:
• Manage and add exceptions to the email filtering system to ensure smooth communication.
• Work with users to identify and whitelist necessary email addresses.
• Monthly Security Patches:
• Ensure monthly security patches are installed on all workstations.
• Follow up on workstations with outstanding patches to ensure compliance.
• End User Support:
• Assist users with Windows and application issues as they occur.
• Provide first-level support and troubleshoot technical problems.
• Help Desk Triage:
• Triage help desk tickets and refer complex issues to higher-level support as needed.
• Ensure timely resolution of user requests and issues.
• Asset Management:
• Update the asset management system to maintain an accurate physical inventory of IT devices.
• Track and manage IT assets throughout their lifecycle.
• Track Software and renewal dates. Assist with the renewals of software and installations.
• Other IT Tasks:
• Perform other related IT tasks as required by the IT Director or Raymond executive staff.
  
  
  

Requirements:

• Strong knowledge of Windows and Linux operating systems and common applications.
• Experience with workstation configuration and user account management.
• Understanding of email filtering systems and security protocols.
• Familiarity with backup systems and data integrity practices.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and ability to work in a team environment.
• Ability to work on-site at least three days per week.
  
  
  

Working Requirements:

• Duties will be performed from 8:00 AM to 6:00 PM, Monday to Friday.
• Occasional off-hours work may be required for system upgrades and maintenance.
• The role includes both on-site and remote work, with at least three days per week on-site.
  
  
  

We offer a competitive salary and comprehensive benefits package, as well as opportunities for professional development and career advancement. If you are a highly motivated and skilled IT Technician ready for a challenging and rewarding opportunity, we encourage you to apply.

We participate in E-Verify.

EOE M/F/D/V