Division Vice President, Midas

Company Overview

With $5 billion in revenue and 3,800+ employees in the U.S., Mexico and Canada, TBC Corporation is a leader in the mobility industry and one of North America’s largest marketers of automotive replacement tires through wholesale and franchise operations. TBC serves wholesale customers in the United States, Canada and Mexico through TBC Brands, NTW, TBC International, and TBC de Mexico. Additionally, TBC responds to the needs of consumers in search of total car care at more than 2,000 franchised tire and automotive service centers under the Big O Tires® and Midas®. TBC is headquartered in Palm Beach Gardens, Florida.

TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers throughout the US, Canada, and Mexico. TBC has 20 proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan’s major integrated trading and investment business enterprises. In 2018 Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin.

Our Values Are The Foundation Of Our Work, How We Interact With Each Other, And The Strategies We Employ To Fulfill Our Purpose. These Are The Practices We Use Every Day – In Everything We Do

• Integrity - We act honestly because nothing is more important than our reputation.
• Teamwork - We are better together.
• People-Focused - We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.
• Accountability - We own our actions and decisions; we do what we say we are going to do.
• Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future.
  
  

Description

The Division Vice President (DVP) is responsible for developing and implementing strategic direction and tactical execution of franchise sales for the organization, meeting annual budget objectives, managing expenses and leading the division (multi regions / states / provinces ) infrastructure, top lines sales, profitability, expenses control and asset management in an effective and efficient manner This role will lead and support the development of activities to improve Division operations, grow sales and profits while increasing the value of our new and existing franchisee network of locations consisting franchisee ownership structures from single shop owners to multi store ownership models that can span to 100+ units. In multi territories. The span of control ranges from 200 to 450+ units and annual sales in hundreds of millions of dollars. Division composition dependent upon division demographics (franchisee ownership compositions, segmentation of franchisee ownership maturity levels relating to execution of brand programs, top lines sales and division parameters

Job Responsibilities

• Division Vice President (DVP) will leverage and integrate the core competencies of the TBC Corporation to execute the TBC Franchise Group’s “Big 4” strategic priorities:
• Grow Same Store Sales
• Grow our Number of Stores
• Enforce Store brand standards (Operations / Processes / brand equity / Customer Centricity)
• Grow our tire business at Midas.
• Lead the Region Sales Managers (RSM’s) / Franchise Business Consultants Franchise Operations Specialists (FOS’s) and Franchisees in the improvement of store operations and operational excellence leading to the growth of retail sales, increasing dealer profitability, growing the franchisee’s business while upholding Midas’ best practices, polices, and procedures. Enforce Adherence to Midas’s Franchise Disclosure Document, 20-year agreement to protect the brand, parent companies and brand platform.
• Proactively supervises Midas Tactical and Strategic objectives to ensure initiatives are on-schedule and on budget to drive brand continuity results. Primer driver of royalty streams for Midas and TBC which impacts the P/L of the brand and parent company through utilization and execution of franchisee business plans, which impacts franchisee and parent company sales and profits.
• Brand Lead for Customer Centricity Programs on an internal and external basis – Pulse internal & External franchisee drivers to drive and maximize customer counts, average unit store volumes, ticket size, customer returns rates etc.
• Conduit and responsible party for execution between Division Midas field, TBC corporate functional teams & Franchisees: Active Participant in Midas Governance Process – Streams. (Governance committees, FAC, IMDA, Conventions etc.).
• Collaborate with VP of Real Estate & VP Development on strategy to source new store and regional opportunities for existing and new franchisees.
• Maintain and grow franchisee business relationships in a win /win manner for Franchisees and TBC to build ongoing trust
• Responsible for leading the effort to recruit and qualify new franchisees for Mida as a result because of division program execution to increase validation.
• Leads platform rationalizing to grow new units in targeted markets to expand footprint in strategic long-term perspective to maximize brand penetration, consumer awareness and overall brand appeal in markets, adhering to federal franchise regulations and best practices.
  
  

Qualifications

• Bachelor’s degree in business, Management or a related field of study. MBA desirable
• 10 - 12 + years Management experience with similar employer/ industry
• 6 + years of experience in customer care/ satisfaction in a retail environment
• Previous experience in a fast-paced environment requiring strict organization, efficiency, and attention to detail.
• Previous experience in a franchise operation with wide geographical footprints
• Experience in customer relationship management
• A clear understanding of income statements, balance sheet management, and cash flow
• Thorough Understanding of single and multi-unit store operations from the bays to the P&L
• Thorough understanding of franchising, franchise laws, and franchisee relations
• Knowledge of best practices for customer experience management and the customer lifecycle
• Ability to implement and monitor a strong internal quality improvement program.
• Proficient in MS Office applications including Excel, Word, PowerPoint, and Project
• Strong written and verbal communication skills
• Approximately 70% - 80% travel expected.
• Occasional nights and weekends are required to support franchisees.
• Must reside in Division.
• Bilingual language skills in Spanish / English are a plus
  
  

Benefits

• Market competitive compensation
• 401(k) and Roth with company match. Immediate 100% vesting
• Comprehensive benefits including medical, dental and vision
• Company paid short term disability and employer subsidized long term disability
• Company paid life insurance
• Discounted tire purchasing
• Tuition reimbursement
• Employee assistance program
• Generous paid vacation and paid time off
• Customizable voluntary benefits
• and More!!!
  
  

Mission Critical Competencies

Role

TBC seeks team members who excel in demonstrating our critical competencies to drive organizational capability. In this spirit we view the following as mission critical for this role:

• Strategic Mindset: seeing ahead to future possibilities and translating them into breakthrough strategies.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Cultivates Innovation: Creating new and better ways for the organization to be successful.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Develops Talent: Developing people to meet both their career goals and the organization's goals.
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Change Management: effective Sponsorship, Change Agent and influencing skills. Adaptive, agile, flexible, open minded. Proven ability to build cross-functional commitment, lead, simplify and scale complex dynamic organizations through transformational change.