Customer Experience Project Manager
Customer Experience Project Manager
Ashley Global Retail
Tampa, FL
See who Ashley Global Retail has hired for this role
Build Your Career with Ashley
Customer Experience Project Manager
What Will You Do?
The Customer Experience Project Manager, incorporating the responsibilities of a Business Systems Analyst (BSA), is tasked with engaging project sponsors and stakeholders to determine the project's scope, objectives, and requirements. This hybrid role involves crafting the project charter, directing project communication, and overseeing the balance of project constraints including cost, time, scope, and quality. This position mandates a proactive approach to learning, adapting, and refining Customer Experience systems to reduce redundancy and enhance productivity.
As a vital member of the Customer Experience team, this combined Project Manager and BSA role is instrumental in driving system automation, process optimization, and delivering an improved customer experience. This enhanced function entails not just managing but also analyzing and redesigning workflows and systems to align with strategic goals.
What Do You Need?
- Bachelor's Degree in Business Administration or related field or equivalent work experience, Required
- 3 - 5 years of professional experience in project management, Required
- Experience with Agile methodologies.
- Project Management certification required. Examples include the PMP, PMI-ACP, Lean Six Sigma, SAFe, Scrum Master, or Other Agile certifications.
- Knowledge of Microsoft Project, or other Project Management software.
- Knowledge of agile or lean methodologies.
- Strong knowledge of project management principles, methods and techniques.
- Analytical and problem-solving skills.
- Handle multiple projects simultaneously within established time constraints.
- Strong skills in agility, along with the ability to pivot easily when directions and priorities changes on short notice.
- Perform under strong demands in a fast-paced environment.
- Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect.
- Respond professionally in situations with difficult employee/vendor/customer issues or inquiries.
Who Are We?
At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We’re problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It’s the reason we’re always searching for better ways to deliver an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.
Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business.
Apply today and find your home at Ashley!
Benefits We Offer
- Health, Dental, Vision, Employee Assistance Program
- Paid Vacation, Holidays, and Your Birthday off
- Generous Employee Discount on home furnishings
- Professional Development Opportunities
- Ashley Wellness Centers (location specific) and Medical Tourism
- Telehealth
- 401(k) and Profit Sharing
- Life Insurance
Our Core Values
- Honesty & Integrity
- Passion, Drive, Discipline
- Continuous Improvement/Operational Excellence
- Dirty Fingernail
- Growth Focused
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility
https://www.ashleyfurniture.com/about-us/corporate-social-responsibility/report/
We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.
-
Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Project Management -
Industries
Retail and Telephone Call Centers
Referrals increase your chances of interviewing at Ashley Global Retail by 2x
See who you knowFeatured Benefits
Inferred from the description for this job
-
Medical insurance -
Dental insurance -
Vision insurance -
401(k) -
Tuition assistance -
Disability insurance
Get notified about new Customer Project Manager jobs in Tampa, FL.
Sign in to create job alertSimilar jobs
People also viewed
-
Manager of Customer Experience
Manager of Customer Experience
-
Customer Success Manager
Customer Success Manager
-
Manager, Customer Experience
Manager, Customer Experience
-
Senior Customer Success Manager
Senior Customer Success Manager
-
Manager, Customer Experience Partner Success
Manager, Customer Experience Partner Success
-
Customer Success Manager
Customer Success Manager
-
Manager, Customer Experience Partner Success
Manager, Customer Experience Partner Success
-
Customer Success Manager (100% Remote)
Customer Success Manager (100% Remote)
-
Customer Success Manager
Customer Success Manager
-
Customer Success Manager
Customer Success Manager
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub