Billing Support Analyst

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

We are seeking a Billing Support Analyst with strong Excel skills who can communicate effectively and work independently.

What We Do:

We are on the frontline of recruitment enabling organizations to Hire Smarter. Onboard Faster™ First Advantage is an HR Tech company delivering innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 30,000 clients. Headquartered in Atlanta, GA and with an internationally distributed workforce spanning 17 countries with about 5,000 employees, First Advantage performs over 100 million screens in over 200 countries and territories annually.

Who You Are:

• Self-motivated – you love to lead others but are also ready to “roll up your sleeves." You can spearhead a project and see it through from start to completion.
• A team player – you navigate cross-functional teams and work well with team members across groups toward a common goal. You appreciate the value in collaboration and have ability to lead a team to do the same.
• An innovator – you see gaps in current processes or workflows as an opportunity to improve and try something new.
• A lifelong learner – you seek opportunities to learn and upskill, you understand the importance of thorough and secure screenings, and are interested in the Human Capital sector and the confluence of people, process, and technology.
  
  

What You'll Do:

Our Billing Support Analyst is responsible for completion of service request tickets and answering customer calls to assists customers with billing inquiries on a day-to-day basis. Inquiries can require research and analytics for more complicated disputes.

While this role is 100% work from home it is a US based position.

Responsibilities:

• Support billing, collections, and account management operations.
• Investigates and resolve billing discrepancies and errors
• Research issues in various applications to conclude and communicate issue to supervisor, ultimately requiring possible credit memos and/or credit and rebills as applicable
• Tracks outstanding billing issues, follow through and resolves them in a timely and professional manner
• Assist in completion of monthly billing cycles runs
• Assist with third-party billing, special/custom billing processes and other special assignments.
• Competency in working with spreadsheets and managing large amounts of data
• Meet deadlines promptly
• Perform customer account reconciliations as needed.
• Ensure monthly/quarterly statements are correct and accessible. Generate reports manually as necessary
• Assisting with ad hoc commission data gathering, reporting, analysis, and other projects as needed
  
  

What You May Need to be Successful:

• High school diploma/GED required. College degree preferred.
• Strong Microsoft Excel abilities (pivot table, vlookups)
• Experience with collections, billing/ Invoicing, and accounts receivable
• Prior experience with Customer interaction, with ability to quickly connect with people, establish a rapport, express empathy, and project confidence.
• Demonstrate proficiency in queue-based transactional environment to efficiently execute tasks and operations.
• Previous experience with accounting and financial management software systems
• Extremely detailed oriented
• Demonstrates strong interpersonal, written, and oral communication skills. Presents ideas and information in a concise, well-organized manner
• Works effectively and collaboratively within a team
• Solid project management skills, ability to independently manage tasks on time
• Identifies business needs and proposes practical solutions
  
  

Other Knowledge, Skills, Abilities or Certifications:

• Ability to manage time effectively and handle multiple tasks.
• Enjoy working at a fast pace in a rapidly changing environment.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks
• Ability to act with integrity, professionalism, and confidentiality.
  
  

Why First Advantage is Your Next Big Career Move:

First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.

Additional benefits offered to our eligible people include:

• Ability to work remotely with occasional business travel.
• Medical, Vision, Dental, and supplementary benefit plans
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
• Access to tech and growth opportunities, and leaders who want you to succeed!
  
  

More About Our Values Code

• Honor Honesty, Consistency, and Responsibility: Do the right thing
• Cultivate an environment of dignity: Show respect for the individual
• Take an Outside-In approach: Put the client first
• Think out-of-the-box: Innovate and create
• Stay Team-Oriented: Collaborate and appreciate each other
  
  

What Are You Waiting For? Apply Today!

You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!

The salary range for this position is approximately $19-22 an hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.