Seeking for an Audio Video Specialist - Cooperstown, NY 13326(Onsite)
Assists in resolving support requests related to the network and telecommunication needs of the organization, meeting customer satisfaction
and continuous service delivery demands. Assists with the support of IP Phones, Voicemail and other telephony equipment on the network (Cisco UC phones, Analog devices, video endpoints). Effectively responds to end user requests (in person, by telephone, via email or remote control) for routine provisioning changes in Cisco Call Manager environment (new/replacement IP phones, name changes, line additions, call forwards, voicemail, etc.).
Maintains network and IP phone equipment inventory and asset configuration documentation. Processes RMAs for failed network and IP phone equipment.
Provides end user training on use of IP phone services as needed (phone features, voicemail, chat). Monitors and troubleshoots connectivity to printers and computers. Escorts external IT vendors performing physical work in the environment. Assists Network Administrators with planned maintenance of Cisco Network and Call Manager environment. Participates in On Call Rotation 24/7
Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.
The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.
Seniority level
Associate
Employment type
Contract
Job function
Marketing, Public Relations, and Writing/Editing
Industries
IT Services and IT Consulting
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