Cyrus S.

When it comes to measuring the level of adoption support needed to successfully implement #ServiceNow, it's helpful to think about what kind of change you're actually asking an organization to make. For example, when rolling out Change Management, it's fairly simple to train change implementors on how to use Change Tasks in the ServiceNow UI. But building a culture in which leadership holds their teams responsible for effectively planning and bringing ALL changes through the CAB process (no matter what) is a much different level of effort. When it comes to rolling out software, a new UI is the very smallest part of the change. #servicenowpartners #organizationalchangemanagement #ocm #digitaltransformation #changemanagement #CAB #leadership

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It's the #Technology conference season! First up, I'll be at #ServiceNow #knoweldge24 conference in #vegas on Tuesday (7th) and leaving on the Thursday evening. Reach out to me directly or the team Josh Davidson, John Capezzuto Matthew Schatzman and Madeline Marconi. Next I will be in #SanFran for the #snowflake #datacloudsummit from June 3-6th. First #snowflake conference and I can't wait to see how the #datacloud is driving business outcomes! ServiceNow Having issues hiring the very best #ServiceNow Talent? Want to discuss the #ServiceNow market trends on salaries, key movers or M&A? Need #contract resources in a specialized area like #CSM, #FSM or #SecOps? Snowflake Are you an executive at a #Snowflake partner and need to bolster your sales/ GTM business? Need #Snowflake #services sellers to open to territories for you? Received PE or VC backing and looking for a #proven GTM leader? Are you a top 1% #snowflake services or technology seller? Message me to get a meeting booked. Snowflake ServiceNow Tenth Revolution Group

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Dear Chief Privacy Officer, Chief Financial Officers do not act as SAP admins. Chief Revenue Officers do not act as Salesforce admins. Chief Information Officers do not act as ServiceNow admins So why are you acting as the OneTrust admin? There's a better way. I started a company to focus on the privacy tech so you (CPO) can focus on everything else. Like all 499 other things on your do list. (this quarter) We run your entire privacy tech stack. - develop your privacy tech strategy - optimize your existing privacy tech - implement new privacy tech - admin your privacy tech It remains abundantly clear that privacy tech is becoming its own discipline and CPOs need help. Cookies, DSRs, scanning, discovery, automation, integrations, etc. This is all we do and we're very good at it. We might not be the right fit. That's ok. But I think it's worth a discussion. No strings. I just like talking privacy tech. DM me for a chat?

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Cask will be releasing their 2024 High-Performing ServiceNow Program Report soon that juxtaposes high performing ServiceNow best practices with standard performers. Be on the lookout for it, but there was one thing that really struck home to me.  I come from an old school project management background. The thing about project management is that by definition projects have a beginning, middle and end. It's one thing to run various projects to implement new and improved capabilities to one's ServiceNow platform. However, the report is decisive in identifying the absolute requirement for persistent Platform/Product Ownership of ServiceNow in their organization to achieve high performing ServiceNow vision/capabilities. #ServiceNowHighPerformers #ServiceNow #Cask

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I want to extend a huge congratulations to the entire Tech TA function here at ServiceNow. There are too many names to mention but I will start with the leaders - Arina Iyar Belozor - Singer, Brianna Davin, Cameron McLaughlin, Charlene Doppee, Jeanette E., Jonathan Cary, Kelley Harris, Lin Pham, Salina Bimal, Surbhi Srivastava, Teresa Romo Leal, Therasa Cha (and to all the Managers/Directors, Recruiters, Sourcers, Coordinators, Market Intel, Branding, etc). Without going into specific numbers, I am so proud to share that Tech TA has hit or surpassed global hiring targets for the 3rd consecutive quarter. Yes, a three-pete! This has never happened back to back quarters before at ServiceNow, let alone 3 consecutive quarters. This is happening while hiring continues to scale and we are off to a strong start to make it 4 straight quarters of hiring success! This does not happen without a team approach. Likewise, huge thanks to our partners across the People org, Finance, Business Ops and, of course, the business itself. It is truly a collective success. The primary focus within TA is hiring the right people at the right time at the delight and inclusivity of all customers. While we will continue to inspire and challenge ourselves to improve, all major KPIs are showing we are achieving what we aim to do within talent acquisition. I am so proud of the team as they collectively work so hard and do so with integrity and empathy. We do focus on the #One-team mindset. Our success is the collective sum or the team. With success comes even greater expectations. We continue to raise the bar and challenge ourselves. I could not ask for a better group of people to be in this journey with, as you all likewise inspire me. Again, congrats on your success and cheers to further great experiences and results!

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If you need to get just an overview of what's new in Washington - make sure you try out this Summarize [Beta] option to get a GPT summary - really helpful! #servicenow #washingtondc #gpt

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Do you or your security, risk, or compliance team use ServiceNow for control improvement or assigning risk reduction actions to other individuals? If this is the case, I want to hear from you! In the comments below, please indicate the type of Task in ServiceNow you or your team assign for these activities. An example of likely Task Types in ServiceNow is in the image attached. Thank you! By sharing this information, you will help our team to create a better user experience with ServiceNow integrations.

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It’s the next (current) industrial revolution…

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𝑺𝒆𝒓𝒗𝒊𝒄𝒆𝑵𝒐𝒘: 𝑫𝒐𝒏'𝒕 𝑱𝒖𝒔𝒕 𝑰𝒎𝒑𝒍𝒆𝒎𝒆𝒏𝒕, 𝑺𝒕𝒓𝒂𝒕𝒆𝒈𝒊𝒛𝒆! 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐍𝐨𝐰 𝐢𝐬 𝐩𝐨𝐰𝐞𝐫𝐟𝐮𝐥. 𝐁𝐮𝐭 𝐢𝐭 𝐧𝐞𝐞𝐝𝐬 𝐚 𝐬𝐦𝐚𝐫𝐭 𝐚𝐩𝐩𝐫𝐨𝐚𝐜𝐡 𝐭𝐨 𝐭𝐫𝐮𝐥𝐲 𝐬𝐡𝐢𝐧𝐞. 𝐀 𝐠𝐞𝐧𝐞𝐫𝐢𝐜 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 𝐰𝐨𝐧'𝐭 𝐝𝐨. 𝐇𝐞𝐫𝐞'𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐫𝐞𝐚𝐥 𝐯𝐚𝐥𝐮𝐞: 1. 𝑼𝒏𝒅𝒆𝒓𝒔𝒕𝒂𝒏𝒅 𝑭𝒊𝒓𝒔𝒕: - Dive deep into your organization's needs. What works? What doesn't? What do you want to achieve? - Involve everyone who'll use ServiceNow. Get their input early on. - Clearly define what success looks like. 2. 𝑴𝒂𝒌𝒆 𝒂 𝑷𝒍𝒂𝒏: - Now you can build a custom roadmap. One that fits your organization perfectly. - ServiceNow is flexible. Don't just use the default settings. Tailor it to your needs. - Identify potential problems early and find solutions. - Help your team adapt to the changes. Support is key to a smooth transition. 3. 𝑲𝒆𝒆𝒑 𝑰𝒎𝒑𝒓𝒐𝒗𝒊𝒏𝒈: - ServiceNow isn't a one-and-done deal. Continuously refine it as your organization evolves. 𝑾𝒉𝒚 𝑺𝒕𝒓𝒂𝒕𝒆𝒈𝒊𝒛𝒆? - Get more out of your investment. Make sure ServiceNow aligns with your goals. - Avoid costly mistakes. Planning and collaboration reduce risk. - Get your team on board. Solutions that address real needs are more likely to be adopted. - Set yourself up for the future. A strategic approach adapts as your organization grows. 𝐀 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐚𝐩𝐩𝐫𝐨𝐚𝐜𝐡 𝐢𝐬 𝐭𝐡𝐞 𝐝𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐜𝐞 𝐛𝐞𝐭𝐰𝐞𝐞𝐧 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐍𝐨𝐰 𝐛𝐞𝐢𝐧𝐠 𝐣𝐮𝐬𝐭 𝐚𝐧𝐨𝐭𝐡𝐞𝐫 𝐭𝐨𝐨𝐥 𝐚𝐧𝐝 𝐢𝐭 𝐛𝐞𝐢𝐧𝐠 𝐚 𝐭𝐫𝐮𝐞 𝐝𝐫𝐢𝐯𝐞𝐫 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐨𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧'𝐬 𝐬𝐮𝐜𝐜𝐞𝐬𝐬. 𝐏.𝐒. How can ServiceNow enhance your business operations and drive success? #ServiceNow #Know24 #PutAIToWork

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I'd like to recommend this little gem from ServiceNow Learning to all those who don't work with scripted REST APIs every day but need to keep the knowledge fresh in mind. It's definitely more entertaining than just reading the docs. The only downside: It's not including the insertion of data. Since the scanner in Security Center is always complaining that inserts should be done via Script Include, I would have expected that the course went into that detail with some example. https://lnkd.in/eACAD_MV

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I would like to introduce a personal magnum opus of sorts I will be building as a ServiceNow learning exercise. It starts with a short story. I considered myself an Integrated Maintenance Data System (IMDS) guru early in my career and never stopped perfecting that particular craft. About 10 years ago, I started teaching myself relational databases and MS Access while also learning about the wider world of data involved in aircraft maintenance and flying. I discovered that we do it wrong. We have the same information in multiple systems. We manually pull information from multiple systems to make one slide deck for a meeting (multiple times a day). Information that is supposed to work together between systems, does not always integrate properly. There are so many different systems, UIs, and UXs that people often have to relearn everything simply because they moved bases. Then there are the myriad spreadsheets and PowerPoints that tell different stories with the same data or are just reskinned versions of the same data model. How much time have we spent on Excel and PowerPoint moving data around? How much time have we struggled with formatting and presentation on the same spreadsheet because multiple people work with it? Why? I decided ten years ago that if I ever had the opportunity, I would make the One System to Rule Them All. Or in the database vernacular, the Single Source of Truth. I don't presume I can change the Air Force with some LinkedIn posts, but I'm going to build this thing with or without the world caring. We are constantly trying consolidate our data, remove silos, and provide better analysis tools. We are definitely trying, but even with us all eventually going to FMxC2, we still have REMIS and an entire suite of information systems on the Ops side. We've implemented a really neat tool with BLADE, but it's an outside system that returns data still requiring ETL to have it be useful on a slide deck. I know there are million things I don't know, and I don't assume it will be easy. As I post, I hope for completely unfiltered feedback. I plan to capture and showcase my successes and failures. My next post will highlight some Personas and Use Cases. I will examine how I've witnessed processes playing out versus how they could work. Lastly, I want to recognize and thank a few people who have committed to helping me with this. I hope they share their contributions, as well. (Sorry if I missed anybody. We haven't set a definitive roster yet.) Tim Dingle, Joseph Collett, Rolando Garza, Robert Hughes

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Just getting to know Einstein Copilot, and it's a hell of a thing. It's a natural-language sidebar assistant that can help you with your everyday tasks in Salesforce. Need to draft an email? Sure thing. Wondering how much your pipeline is worth for the next quarter? Okay, you _could_ find a report or something, but you can just ask your wee AI buddy and it'll save you the bother. Now suppose you need to process a return on an order? Or send a list of suggested Knowledge articles on a case, or some other process which is a little more complex or requires some more stringent process control? Well, then you're into the realm of custom actions. These are pre-defined processes that Einstein Copilot can call upon in order to deliver the results you've asked for. They may be coded in Apex, built as a flow or defined as a custom prompt, and making them available to your Copilot is like bolting on new superpowers. The best thing, to my mind, is that these aren't simply black box operations. With a lot of the AI tools we've seen appearing over the past year-and-a-bit, there's something mysterious about how they come up with the results they do. "Write me a haiku about toast," I say, and ChatGPT gives me: Golden bread transforms, Morning whispers crisp delight, Butter's warm embrace. That's cool and all, but it's just too mysterious. Too hand-wavey. Too magical. Great for a laugh, makes me feel like we're a little closer to living in the future, but do I want to unleash it on my actual business-critical systems? Not just yet, no. Call me a luddite, but I'm not yet ready fully to trust what I can't debug. These custom actions, though. They're based on exactly the same technology you'd use to implement any other business process on the Salesforce platform. All your checks, all the data access rules etc are respected as you'd expect. Yes, it's processing your natural language to derive your intents and it has a planner service (or reasoning engine) that figures out which actions to perform in which order to deliver your intended outcome, but those actions that you define are entirely under your control. Nice. #BuiltWithEinstein #Einstein1 #Salesforce #genAI

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ServiceNow is providing an opportunity to create a system-of-action versus running a system-of-record. Read Nambi's article to learn his 4 biggest takeaways from ServiceNow Knowledge 2024. #Knowledge2024 👇 https://cogniz.at/45C1VRY

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Catch two of the smartest folks at #nirmata discuss how important it is to have a stance on policy as code within your org! #security #kyverno #policy #kubernetes

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Have you heard about the latest Service Now release? The most recent release of the ServiceNow Now Platform in Washington, D.C. has been designed to assist businesses in their growth by providing seamless and intelligent experiences among employees, customers, and businesses. The platform has introduced new features that improve intelligent automation and deliver rapid time to value, which makes it an excellent choice for businesses looking to boost their productivity and improve customer satisfaction. #ServiceNow #NowPlatform #Automations #Business Check out more:

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🚨 Exciting news: Episode 3 of The FlowDown is in the works, and what a better time to revisit past episodes: 🎙️ In Episode 1, we had insightful discussions with ServiceNow's Christopher Parr, Unifii’s Michael Morgan-Lee, and our host Jack Williamson covering topics ranging from technology integration to enhancing platform value - no topic was off the table! Watch Episode 1 here: https://hubs.li/Q02xrmmT0 🎙️ Episode 2 featured ServiceNow’s ❇️ Matt Hausmann, Unifii's Ellie Kleinworth, and Jack Williamson delving into why customers should care about automation in ServiceOps, how AI is transforming ServiceNow processes, and what this means for clients and ServiceNow professionals. Catch Episode 2 here: https://hubs.li/Q02xrphx0 ⚡ Get ready for Episode 3, promising to be our best one yet! Stay tuned for more updates! #Unifii #ServiceNow #UnifiiPodcast #TheFlowDown #ServiceNowPodcast #ServiceOperations

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