🎉Cheers to lots of great conversations surrounding the AHA Leadership Summit! A huge thank you to everyone who attended our cocktail hour to connect with our team and a group of like-minded healthcare leaders on the future of healthcare.
Press Ganey
Hospitals and Health Care
South Bend, IN 71,687 followers
Putting Human Experience at the heart of healthcare
About us
Introducing Human Experience (HX) healthcare, from the pioneers of healthcare transformation. Our powerful HX platform breaks down silos between patient, member, and employee experience—translating data into human stories that fuel action and drive improvement across the continuum of care. Our groundbreaking technology meets the world’s leading experts to solve your biggest problems in better and bolder ways. Press Ganey is the leading partner to healthcare providers and health plans improving the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise. Our Human Experience (HX) platform unites and enlivens disparate data, enabling clients to gather, analyze, visualize, and act on key insights to retain talent, improve access to care, and ensure the care journey is safe, equitable, and patient-centered. We are the trusted partner to 41,000+ healthcare provider organizations globally and 85% of health plans in the United States. Our innovative team members are located at our offices in Boston, Chicago, South Bend, Baltimore, Charlotte, and Provo, as well as at a number of offsite locations for associates in specific positions. For more information, visit: www.pressganey.com https://twitter.com/PressGaney https://www.youtube.com/@PressGaneyLLC
- Website
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http://www.pressganey.com
External link for Press Ganey
- Industry
- Hospitals and Health Care
- Company size
- 1,001-5,000 employees
- Headquarters
- South Bend, IN
- Type
- Privately Held
- Founded
- 1985
- Specialties
- health care, physician engagement, employee engagement, quality improvement, HCAHPS, patient flow, CGCAHPS, consulting, HHCAHPS, core measures, clinical resource management, data analytics, patient experience, value-based purchasing, safety, transformation, consumerism, member experience, health plans, and healthcare consumerism
Locations
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Primary
1173 Ignition Drive
South Bend, IN 46601, US
Employees at Press Ganey
Updates
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For Cook Children's Health Care System, delivering excellent care and experiences starts with a pinky promise. It’s the heart of their culture platform and how they communicate their commitment to excellence with their patients/families. Tune into our latest episode of PG Pulse to dive into the complexities around scaling culture and preserving a consistent identity—despite growing pains. Join our Chief Clinical Officer Jessica Dudley, MD as she sits down with Cook Children’s VP of Brand and Team Experience Kathy McLean, OMCP, VP of Experience Megan Chavez,MS,FACHE,CPXP, and Chief Administrative Officer Keith Holtz to discuss how to build workplace cultures with collaboration and connection. Listen to the episode on Apple Podcasts, Spotify, or: https://lnkd.in/eu2CD7DB
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⏰ Time is running out to register! Don't miss your chance to deep dive into the data from our "Patient Experience in 2024" report and discover the trends shaping #PX in 2024.
Get ready to know your patients like never before when you download our "Patient Experience in 2024" report. Understand points of friction in the patient journey, identify patient expectations, and discover the problems and priorities to focus on in your #PX strategy. Want more from our report? Walk through key insights with #PX and #data experts Chrissy Daniels, MS and Deirdre Mylod, PhD in our upcoming webinar 🔗 https://lnkd.in/giUByX9v
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🔎 Let's zoom in on the trends shaping #EmployeeExperience in 2024. Here's what we know at a glance: ✅ Employee engagement is on the upswing for the first time since the pandemic hit. ✅ Improvement in nurse engagement underscores the importance of targeted strategies to support critical groups. ✅ Retention is a major challenge, but strong leadership remains the key to a positive work environment and reducing turnover. Dive into more insights with our latest blog from Chief Clinical Officer Jessica Dudley, MD and Director of Workforce Analytics Milissa Eagle, MA: https://lnkd.in/g7jZHBtB
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We can’t believe how lucky we are to have so many passionate thought leaders, clients, and partners all in one room at our #HXSeminarSeries in Tampa! Because of all of you we had a successful day filled with engaging speakers, collaborative workshops, meaningful connections, and inspiring talks on #EmployeeExperience and #safety. Thank you to all who attended, collaborated, and shared their ideas and stories! 📆 Missed this seminar? See where we’re heading next: https://lnkd.in/gFBRn5AJ
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Calling all healthcare changemakers! Step up to the mic and share your insights at #HX25. We’re seeking innovative speakers to empower, inspire, and shape the future of healthcare. And we want YOU! 📆 Submit your speaker abstracts by August 2 ➡ https://lnkd.in/gZ-49KYH HX25 is more than a conference. It’s a community—and a catalyst for change. Each year, thousands of healthcare professionals descend on Orlando to connect, collaborate, and innovate. Stay tuned to learn more about our annual human experience conference.
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The team at Ballad Health are proof that high-reliability is a journey and you can reach your goal of zero harm—as long as you invest in building a culture of safety. Structured leadership rounding, sharing mission moments, just culture, and a data-backed quality strategy are just a few of the ways Ballad Health partnered with us. Read more about how Ballad Health level upped their quality and safety efforts in Becker's Healthcare: https://lnkd.in/gRXXMh-N
Inside Ballad Health's safety culture rebound
beckershospitalreview.com
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👏 A BIG round of applause is in order for all of our clients who were recognized in the U.S. News 2024-2025 Best Hospitals Honor Roll. Our incredible clients make up more than half the list! This just goes to show that the work we're doing is not only making a difference in the lives of patients and care providers, but is impacting change across the industry. See the full list: https://lnkd.in/eNFPEkc
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Step one in the patient journey: online research 💻🏥 Now more than ever individuals are starting their care journeys online. They're relying on reviews and online sources to make care decisions before they even set foot in an organization. Individuals want to be sure they can trust a brand before selecting their care. 🔎 Discover how your organization can use market insights to influence patient experience, acquisition, and retention with Pranav Desai, our SVP and GM, Consumer Experience: https://lnkd.in/g3JhDpNH
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Get ready to know your patients like never before when you download our "Patient Experience in 2024" report. Understand points of friction in the patient journey, identify patient expectations, and discover the problems and priorities to focus on in your #PX strategy. Want more from our report? Walk through key insights with #PX and #data experts Chrissy Daniels, MS and Deirdre Mylod, PhD in our upcoming webinar 🔗 https://lnkd.in/giUByX9v
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