Business results are in for Genesys Q1 Fiscal Year 25! Highlights include: 💲 #GenesysCloud continued substantial growth, surpassing $1.5B ARR for the quarter, up more than 40% YoY 🚨 Genesys Cloud new bookings from standalone AI products were up 2x YoY 🌎 More than $55 million in new & sustained business influenced by Genesys sustainability practices 💬 Nearly 5 billion conversations were orchestrated on Genesys Cloud during the quarter, a 60% year over year increase "Through Genesys Cloud and our industry leading AI, we’re paving the way for a future where universal orchestration can transcend customer-facing activities across the front- and back-office, enabling organizations to reimagine the contact center, customer and employee experiences, and their business overall. Our customers have confidence that Genesys will prepare them for a new era of AI.” - Tony Bates, Genesys CEO and chairman. Learn more about these accomplishments ↓ https://lnkd.in/eCkAYCxv
Genesys
Software Development
Menlo Park, CA 276,020 followers
Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.
About us
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. Genesys recruiters will never ask for sensitive personal or financial information during the application phase. Initial inquiries might come through LinkedIn, but all communication thereafter is through an official Genesys portal. Continue to stay alert and safe.
- Website
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http://www.genesys.com
External link for Genesys
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Menlo Park, CA
- Type
- Privately Held
- Specialties
- Call Center Software, Cloud Contact Center, Customer Experience Software, Contact Center as a Service, Customer Self-Service, Workforce Engagement Management, Workforce Planning, Enterprise Call Center, Outbound Call Center Services, Digital Customer Engagement, Conversational AI, Chatbots, Automated Routing, Web Messaging, SMS Messaging, and IVR Self-Service
Products
Genesys Cloud CX
Customer Engagement Software
Genesys Cloud CX is our all-in-one, composable cloud contact center solution. Genesys Cloud CX helps businesses offer fluid, effortless interactions that are faster, smarter, and more personalized, all via an easy-to-use proven cloud product. With the flexibility to configure CX and EX capabilities that are built, bought, or brought – you can adapt, scale, and create impactful customer experiences with confidence.
Locations
Employees at Genesys
Updates
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📣 Genesys Cloud Agent Copilot is 𝙤𝙛𝙛𝙞𝙘𝙞𝙖𝙡𝙡𝙮 𝙝𝙚𝙧𝙚! #AI is changing the way agents work with real-time support, delivered automatically. Agent Copilot empowers agents to: 🔍 Easily find answers 📝 Automate manual tasks 💡 Receive contextual recommendations And so much more... Learn how Agent Copilot boosts productivity and more meaningful connections: https://gsys.cx/3Sr5tkn
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𝘊𝘵𝘳𝘭+𝘈𝘭𝘵+𝘊𝘳𝘦𝘢𝘵𝘦: Code. Collaborate. Conquer. 🌍 Our annual global hackathon brings together diverse teams and individuals from a variety of locations to foster creativity, enhance collaboration and develop innovative solutions that drive business growth. This year our teams focused on #digital transformation, #sustainability and customer-centric solutions that are purposeful and impactful. #OneGenesys
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🌟 CX Cloud from Genesys and Salesforce is moving the customer loyalty and employee efficiency needle 🌟 Hear from early adopters at Benify and Valley Strong Credit Union about how this level of focus on customer relationships has led to success. 👉 https://gsys.cx/3LEZOn9
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The #AI era is reshaping the C-suite! 🚀 Eva Majercsik, our Chief People Officer, dives into how AI is transforming business efficiency, #CustomerEngagement, and the very fabric of #leadership. Discover why the Chief AI Officer (CAIO) and Chief Experience Officer (CXO) are becoming crucial for modern businesses: https://gsys.cx/4de4psd
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Generationally, who believes that #AI will be embraced by 2030, and who worries it will complicate getting in touch with a human agent? 🤔 See what all generations agree on and learn more about AI for #CX preferences—from empathy to availability—in our recent study: https://gsys.cx/4fgxtkz
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On a mission to reimagine and transform its passenger experience, Virgin Atlantic migrated to #GenesysCloud for an all-in-one solution, leaving behind siloed systems. As a result, the team has seen: ⏱️50% decrease in average handle time 📈 28-point increase in CSAT year-over-year 📇 20% of contacts managed with advanced bot capabilities Discover how they elevated their #ContactCenter efficiency with Genesys: https://gsys.cx/4fb7FX1
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A reliable and robust #ContactCenter system is the 🧡heartbeat🧡 of an organization. If your system is down and customers can't reach you, it's an emergency! See how #GenesysCloud averted a potential 95% loss in sales during a system crash at GSG - Graphic Solutions Group Inc. and explore how they—and other companies—are transforming #CX with modern cloud solutions: https://gsys.cx/45MxPet
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It's time to say, ⚡"𝙔𝙤𝙪 𝙨𝙝𝙖𝙡𝙡 𝙣𝙤𝙩 𝙥𝙖𝙨𝙨!"⚡️ to contact center security risks. With megatrends like generative #AI being rapidly adopted by contact centers, it's time to ensure cloud network security. Learn more about the pros and cons of current megatrends, how to overcome threats, and questions to ask cloud network #security vendors: https://lnkd.in/enNUUW8E