𝗧𝗵𝗲 𝗖𝗼𝗼𝗿𝗱𝗶𝗻𝗮𝘁𝗶𝗼𝗻 𝗧𝗮𝘅 𝗼𝗻 𝗚𝗿𝗼𝘄𝘁𝗵, 𝗼𝗿 𝘄𝗵𝘆 𝘀𝗼𝗺𝗲 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀 𝘀𝘁𝗼𝗽 𝗴𝗿𝗼𝘄𝗶𝗻𝗴 𝗮𝗳𝘁𝗲𝗿 𝗮 𝗽𝗼𝗶𝗻𝘁 WSJ recently ran a story about the ‘Coordination Tax’ in companies - the communication overhead that comes from growing a company, in turn hampering future growth. They found that the amount of time people spend in meetings at work is growing every year. It’s gotten to the point that we now spend more time talking about work and “aligning” with others than doing work itself. This tax limits how fast or large a company can grow. It affects its ability to adapt to new information, technology, competitors, or market changes, and slowly chips away at its velocity of product and customer development. Many teams have resigned themselves to this phenomenon as if it were an unchangeable fact of nature. It’s partly because they think this is an industry-wide problem that affects them and their competitors alike, and partly because they think the problem is too deep-seated and requires too large an organizational change to improve things. I’m optimistic that AI will play a major role in addressing this problem. It will significantly reduce the time we spend in pointless internal communication, jumping on unnecessary meetings, answering repetitive questions, waiting for others to get back to us with answers, and getting people on the same page. This, in turn, will allow the teams that adopt it earlier to grow faster and bigger without facing the traditional overhead that their slow-to-adopt counterparts might. How? Imagine having an expert that learns from everyone and everything that has ever happened at the company - all the wikis, customer calls, support tickets, code changes, and meeting notes, and lets everyone in the team directly interact with it to get answers to their questions, brainstorm new ideas, and resolve their issues. In computing geek terms, you’ve now reduced the coordination tax from roughly O(N^2), which scales quadratically as you grow the team, to O(1), which remains constant over time! We’re already seeing compelling signs of this at Dashworks: - Podium reduced the number of questions that their SMEs had to answer internally by 87.8%, saving a total of 96.2% of time that would have been spent in internal Q/A. - HeyGen reduced internal support and sales questions that required answers from the product and engineering team by 40%. - Cognician’s Operations lead notes, “I regularly responded to questions like 'I need to find this document' or 'I need to do this task'. The number of people who come to me now with questions has dropped significantly. And the only difference between now and three months ago is Dashworks.” How is your team currently handling the coordination tax, and what other strategies have you found effective? #operations #growth #coordination #ai
Dashworks
Technology, Information and Internet
San Francisco, CA 2,797 followers
Your AI knowledge assistant for work.
About us
Dashworks AI unlocks your company’s internal knowledge. Break down information silos and get accurate answers from all your work applications in seconds.
- Website
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https://www.dashworks.ai
External link for Dashworks
- Industry
- Technology, Information and Internet
- Company size
- 11-50 employees
- Headquarters
- San Francisco, CA
- Type
- Privately Held
Products
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Dashworks
Enterprise Search Software
Dashworks unlocks your company's internal knowledge with AI. Get answers to questions, find files, write emails, debug code, and more — all in an instant.
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San Francisco, CA 94107, US
Employees at Dashworks
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Stephanie Yamamoto
Introducing DashAI - instant answers to your workplace questions🤓 | GTM @ Dashworks | Ex-Clearbit
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John Affourtit
GTM Leader - Investor
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Sneh Ratna Choudhary
I turn your webinars, podcasts, and SME interviews into content for email, social, and blog 🍪 Freelance B2B SaaS Content Marketing Manager🍪 1:1…
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Pratyaksh Sharma
Co-Founder & CTO @ Dashworks • Forbes 30 under 30
Updates
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HR and People teams face increasing pressure to streamline operations, improve employee experiences, and drive organizational efficiency. Here's how forward-thinking companies are leveraging Dashworks to transform their People and Talent functions: 🆕 𝗦𝗽𝗲𝗲𝗱 𝘂𝗽 𝗻𝗲𝘄 𝗵𝗶𝗿𝗲 𝗼𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴 New employees can easily find answers to common questions about policies, acronyms, processes, people, projects, and more. It’s like giving them a personal 24/7 assistant that (patiently) answers all their questions and helps them be productive from Day 1. Hear it from the Operations lead at Cognician: “𝙾𝚞𝚛 𝚗𝚎𝚠 𝚑𝚒𝚛𝚎𝚜 𝚊𝚛𝚎 𝚕𝚎𝚊𝚛𝚗𝚒𝚗𝚐 𝚏𝚊𝚜𝚝𝚎𝚛 𝚝𝚑𝚊𝚗 𝚝𝚑𝚘𝚜𝚎 𝚝𝚑𝚊𝚝 𝚍𝚒𝚍𝚗’𝚝 𝚑𝚊𝚟𝚎 𝚝𝚑𝚎 𝙳𝚊𝚜𝚑𝚠𝚘𝚛𝚔𝚜 𝚊𝚍𝚟𝚊𝚗𝚝𝚊𝚐𝚎. 𝚆𝚒𝚝𝚑 𝙳𝚊𝚜𝚑𝚠𝚘𝚛𝚔𝚜, 𝚢𝚘𝚞 𝚜𝚎𝚎 𝚊 𝚗𝚎𝚠 𝚝𝚎𝚛𝚖 𝚊𝚗𝚍 𝚓𝚞𝚜𝚝 𝚊𝚜𝚔, '𝚆𝚑𝚊𝚝 𝚍𝚘𝚎𝚜 𝚝𝚑𝚒𝚜 𝚝𝚎𝚛𝚖 𝚖𝚎𝚊𝚗?' 𝚊𝚗𝚍 𝚢𝚘𝚞 𝚐𝚎𝚝 𝚝𝚑𝚎 𝚊𝚗𝚜𝚠𝚎𝚛.” 📚 𝗗𝗿𝗮𝗳𝘁𝗶𝗻𝗴 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗺𝗮𝘁𝗲𝗿𝗶𝗮𝗹𝘀 Quickly create training and L&D content outlines by utilizing existing information in your wikis and docs. 📋 𝗗𝗿𝗮𝗳𝘁𝗶𝗻𝗴 𝗷𝗼𝗯 𝗿𝗲𝗰𝘀 𝗮𝗻𝗱 𝗶𝗻𝘁𝗲𝗿𝘃𝗶𝗲𝘄 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻𝘀 Dashworks helps write tailored job recs and interview questions based on similar roles created in the past and new requirements, making spinning up new roles a breeze. By leveraging Dashworks, HR and People teams are not only helping their team get more done and have a better work experience but also taking back time to focus on strategic objectives instead of repetitive work. Want to see how Dashworks can transform your People and Talent operations? Book a demo at dashworks dot ai 👈
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Product managers are often the go-to resource for answering questions about features, roadmaps, and customer feedback. But what if AI could help streamline this process? Here's how the top product teams are using Dashworks to improve decision-making and productivity: 🚀 𝗔𝗻𝘀𝘄𝗲𝗿𝗶𝗻𝗴 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻𝘀 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁𝗹𝘆 Dashworks can quickly find and provide answers to common product queries such as: - Feature functionality and availability - Integration capabilities with other tools - Pricing and plan comparisons This frees up PMs to focus on strategic tasks rather than repetitive Q&A. Best of all, the Dashworks Slackbot can auto-reply to questions asked in Slack, ensuring it fits into your team’s existing workflows. Teams like Podium are using it to reduce the repetitive questions asked to their product teams by up to 87.8%! 📊 𝗦𝘆𝗻𝘁𝗵𝗲𝘀𝗶𝘇𝗶𝗻𝗴 𝘂𝘀𝗲𝗿 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸 Dashworks helps PMs stay on top of user sentiment by: - Summarizing customer feedback from various channels - Identifying common issues reported by users - Analyzing survey results for key insights This enables data-driven product decisions and faster iteration cycles. 📝 𝗗𝗿𝗮𝗳𝘁𝗶𝗻𝗴 𝗱𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 Dashworks assists in creating crucial product documentation: - Writing RFCs for new features - Generating outlines for product roadmaps - Drafting release notes and changelog entries This ensures consistent and comprehensive documentation across the product lifecycle. By leveraging Dashworks, product teams can reduce time spent on repetitive tasks, make more informed decisions, and focus on building products that truly delight customers! Want to see how Dashworks can transform your product management workflow? Book a demo at dashworks dot ai 👈
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One of the top ways customers use Dashworks is to enable their sales and support teams with faster answers to their questions at work. We dug deeper into this use case and put together a comprehensive guide on some of the best AI tools for sales enablement today. Some of the key highlights: - The often hidden challenges that sales enablement addresses - Key features and benefits of AI sales enablement platforms like Dashworks, Highspot, Seismic, and more - Real-world applications and success stories Whether you're looking to streamline operations, improve efficiency, or boost your team’s sales performance, this guide is for you. Check out the full report here: https://lnkd.in/gKdMZbw7 #SalesEnablement #AI #SalesTech #ProductivityTools
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Customer support teams today face enormous pressure to do more with less - resolve more tickets in less time and with less headcount. Here's how some of the fastest-growing companies today are leveraging Dashworks to meet these challenges head-on with AI: 🚀 𝗥𝗲𝘀𝗼𝗹𝘃𝗶𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝘀𝘀𝘂𝗲𝘀 𝗳𝗮𝘀𝘁𝗲𝗿 Dashworks' ability to search across your knowledge base, ticketing system, and internal documentation enables support agents to find accurate information quickly. For example: - Troubleshooting specific customer issues - Locating relevant help articles - Understand processes and policies ⚙️ 𝗨𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱𝗶𝗻𝗴 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹𝗶𝘁𝘆 Support agents can quickly get up to speed on product features and integrations by asking Dashworks questions like: - "How does feature X work in our product?" - "Can you explain our integration with partner Y's software?" - "What are the key differences between our pricing plans?" 📝 𝗗𝗿𝗮𝗳𝘁𝗶𝗻𝗴 𝗵𝗲𝗹𝗽 𝗮𝗿𝘁𝗶𝗰𝗹𝗲𝘀 𝗮𝗻𝗱 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗲𝘀 Dashworks assists in creating and improving customer-facing content: - Writing detailed how-to guides for new features - Drafting step-by-step instructions for common processes By leveraging Dashworks, support teams are providing faster, more accurate responses, improving first-contact resolution rates, and improving overall customer satisfaction! Interested in learning more? Book a demo to see it in action at dashworks dot ai 👈
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✨ New Integration: Box Connect Box with Dashworks to get answers from files, folders, and bookmarks 👉 https://lnkd.in/gNTKWrPH And we shipped some quality of life improvements to the Slackbot: 🤖 Deploy the same Bot to multiple Slack channels 🤫 Configure Slackbot to only respond if it finds an answer 👀 Slackbot acknowledges questions with an emoji instead of another message Plus, improvements to accuracy and latency in our latest release!
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Dashworks reposted this
𝗝𝗼𝗶𝗻 𝘁𝗵𝗲 𝗗𝗮𝘀𝗵𝘄𝗼𝗿𝗸𝘀 𝘁𝗲𝗮𝗺! We are looking for talented engineers to join us on our mission to make humanity omniscient 🚀 If you thrive in fast-paced, iterative environments and are passionate about the potential of machine learning to transform everyday work, then you're a great fit for us. Explore all our open roles and apply today at 👉 https://lnkd.in/gJ8hpCi6
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𝗝𝗼𝗶𝗻 𝘁𝗵𝗲 𝗗𝗮𝘀𝗵𝘄𝗼𝗿𝗸𝘀 𝘁𝗲𝗮𝗺! We are looking for talented engineers to join us on our mission to make humanity omniscient 🚀 If you thrive in fast-paced, iterative environments and are passionate about the potential of machine learning to transform everyday work, then you're a great fit for us. Explore all our open roles and apply today at 👉 https://lnkd.in/gJ8hpCi6
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𝗪𝗲’𝗿𝗲 𝗲𝘅𝗰𝗶𝘁𝗲𝗱 𝘁𝗼 𝗮𝗱𝗱 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗳𝗼𝗿 𝘀𝗲𝗮𝗿𝗰𝗵𝗶𝗻𝗴 𝗦𝗺𝗮𝗿𝘁𝘀𝗵𝗲𝗲𝘁 𝗶𝗻 𝗗𝗮𝘀𝗵𝘄𝗼𝗿𝗸𝘀! 🤝 Smartsheet enables teams to plan and manage projects, automate processes, and scale their programs. Dashworks has expanded its capabilities to include a comprehensive search through not only sheets, dashboards, discussions, reports, attachments, and folders but also your favorite wikis, chat platforms, emails, CRMs, and beyond. This ensures you have all your company's projects at your fingertips. Smartsheet is the latest addition to our robust collection of project management tool integrations, which already feature popular platforms like Asana, Atlassian Jira, Linear, Lucidchart, Trello, and Zoho Projects Discover more about how you can streamline your workflow at dashworks.ai/integrations ✨
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