🚀 Elevate your app's user experience with our ultimate 10-step guide to supercharging in-app customer support! From live chat integration to handling feedback, we've got you covered: 1️⃣ Offer live chat 2️⃣ Match support chat to your app's style 3️⃣ Collect feedback and positive reviews 4️⃣ Address negative reviews 5️⃣ Set up automation 6️⃣ Use a shared inbox 7️⃣ Include a knowledge base 8️⃣ Write canned responses 9️⃣ Turn on push notifications 🔟 Send email follow-ups P.S. What would you add to these steps? Let us know below #CustomerSupport #MobileApp #UserExperience
AppFollow
Software Development
Helsinki, Uusimaa 9,076 followers
We are here to help you understand and elevate your app’s reputation.
About us
AppFollow is an integrated service for working with app stores. It includes tools for review management and automation, organic app performance analysis, competitor research, app performance monitoring, and analysis. AppFollow makes it easy to understand and elevate your app’s reputation. We help more than 100K+ users to utilize data across the app lifecycle to build successful apps with the power of our tools: - app performance monitor; - user review management; - app growth acceleration; - AI-generated replies to reviews; - review management automation; - a vast number of integrations with Salesforce, Zendesk, Slack, Helpshift, Tableau, and more.
- Website
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https://appfollow.io?utm_source=linkedin_group
External link for AppFollow
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Helsinki, Uusimaa
- Type
- Privately Held
- Founded
- 2015
- Specialties
- Mobile, iOS, Android, ASO, App Store Optimization, Mobile Analytics, AppStore Analytics, AppStore Insights, review management, app ratings, app reviews, and reputation management
Locations
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Primary
Mikonkatu 9
Helsinki, Uusimaa 00100, FI
Employees at AppFollow
Updates
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To AI or not to AI, that is the question. 🌟 Dive into our CEO, Anatoly Sharifulin's insightful take on the ethical use of AI in B2B. From enhancing app development to revolutionizing reputation management, discover how AI can be a game-changer while maintaining the highest ethical standards. Check out the full article to see why the hybrid approach is the future! 🚀 #AI #B2B #AppFollow #Innovation #Ethics
AI is reshaping app development and customer service. But is it truly useful, ethical, and secure? Discover how AI can boost your app's reputation and save time, while addressing key concerns. Learn from real success stories and find out how to strike the perfect balance between AI and human touch in app management. Feel free to share your thoughts too. #AI #B2B #CX #appreputation #appstore #googleplay
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We're #hiring a new Senior Product Designer in Serbia. Apply today or share this post with your network.
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🔥☀️ Europe is experiencing a scorching heatwave, with temperatures soaring up to 42°C! While we might be melting like ice cream, let's not forget our dedicated customer support teams, who are working tirelessly to assist us. 💪💻 Despite the heat dome, they're staying cool, calm, and polite, ensuring we get the help we need. So, before you leave a review or rating, remember the extra sweat (literally!) they're putting in. Let's show some love and appreciation for their hard work. After all, not all heroes wear capes – some of them wear headsets and work without AC! 🥵❤️ #HeatWave #CustomerSupport #StayCool #AppreciationPost #CustomerService
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Thank you, everyone, for joining our session yesterday! Here's some great advice from Ryan Kao of Match Group, on creating workflows and relationships with AI. #webinarinsights #ai #automation #userfeedback
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Have you registered yet? If YES, then -> Great, see you tomorrow! If NO, then -> here's the link again https://lnkd.in/gNFukr4U If YES, but can't make it anymore and you do have a question, then -> drop it in the comments today!
Join us for an insightful webinar where we delve into the crucial aspects of customer support and feedback management in the app industry. Learn how these elements can significantly enhance your app’s performance and growth potential. With Karen Taborda, MBA, Ryan Kao and Zendesk
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AppFollow 9.2 is out! New data sources (like TrustPilot!), AI Summary Slack alerts, Custom Instructions, free AI Reply rules, and much more. Check out the full list of changes here:
AppFollow 9.2 Product Update & Quarterly News
appfollow.io
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Just a week from now! Don't forget to register for the webinar. Zendesk, Match Group, AppFollow - you shouldn't miss this opportunity to learn.
Join us for an insightful webinar where we delve into the crucial aspects of customer support and feedback management in the app industry. Learn how these elements can significantly enhance your app’s performance and growth potential. With Karen Taborda, MBA, Ryan Kao and Zendesk
This content isn’t available here
Access this content and more in the LinkedIn app
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Join us for an insightful webinar where we delve into the crucial aspects of customer support and feedback management in the app industry. Learn how these elements can significantly enhance your app’s performance and growth potential. With Karen Taborda, MBA, Ryan Kao and Zendesk
This content isn’t available here
Access this content and more in the LinkedIn app