Asurion Complete Protect: One plan covers all eligible past and future purchases on Amazon
- Buy a lot of stuff on Amazon? Tons of items eligible for coverage, from the latest tech like laptops, game consoles, TVs, phones, and cameras to major appliances, sporting goods, tools, toys, mattresses, personal care, furniture, and more.
- Accidents happen. That’s why for your portable products we cover accidental damage from handling such as drops, spills and cracked screens. We also cover electrical and mechanical malfunctions,power surges, and wear and tear.
- Past and future purchases covered. 30 days after you are enrolled,all eligible past purchases (up to 1 year prior to enrollment) and future eligible purchases made on Amazon will be covered by your plan as long as you are enrolled.
- Fast, easy claims. Frustration-free claims, with most filed in minutes. We will fix it, replace it, or reimburse you with an Amazon e-gift card for the purchase price of your product (excluding tax).File at Asurion.com/amazon.
- No hidden fees.For just $16.99 a month + tax you’re covered for up to $5,000 in claims per 12-month period. *THIS PROGRAM IS MONTH-TO-MONTH AND WILL CONTINUE UNTIL CANCELED* Coverage for all products ends 30 days after the plan is canceled. Cancel any time.
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Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the speed and ease of use of the service. They mention that it's fast and reliable. They are also happy with coverage, support, and quality. However, some customers have reported issues with the screen and performance. Opinions are mixed on value.
AI-generated from the text of customer reviews
Customers find the product easy to use. They mention that it's hassle free, and the claims process is made easy. Some say that it works almost flawlessly, and that the process is as easy as a phone call.
"...They get the important facts and file your claims very quick and easily as well.. it’s just always so much better NOT having to speak with anyone...." Read more
"...This makes it extremely easy to follow through...." Read more
"I liked that the process went along smoothly. A lot of information was needed, but I had access to it readily...." Read more
"Low cost for consumer friendly protection and painless claim process." Read more
Customers like the coverage provided by the product. They say it provides great service and protection, and is excellent insurance. Some customers also say that the new Complete Protect is genius and a great way to protect your Amazon purchases. They also say it's a reliable warranty and the best coverage during inflation.
"...I said BETTER than good!He said "yeah these backlights I installed are stronger and more relliable than the ones they use in manufacturering,..." Read more
"This is a great way to protect your Amazon purchases!" Read more
"It's the best coverage during the inflation, for less than 20...." Read more
"...It's great that this specific plan covers many devices and even some that were previously purchased...." Read more
Customers are satisfied with the speed of the service. They mention that the service is great, fast, and easy. They also appreciate the speedy responses and resolutions.
"...the customer service has been spectacular, the speed of the process incredible and within hours I received a full refund for the product...." Read more
"The repair was good and done quickly. It had ink on the bottom of the printer" Read more
"...replaced my drone in one week and I am VERY pleased with the quick response and excellent support...." Read more
"...The reps have been very helpful, and they're speedy with their responses and resolutions. So far so great." Read more
Customers like the quality of the service. They say it's easy to use, quick, and flawless. Customers also mention that the process is painless and the results are seamless. Overall, customers find the service to be helpful and worth the price.
"...Both claims went great!For the phone: Asurion was unable to replace my phone with the same model S22 Ultra...." Read more
"...the way to start the process was not simple (for me), the overall experience was fine...." Read more
"Service great. Only problem was when they mailed back my item they forgot to put my apartment number and my item was flagged undeliverable by UPS...." Read more
"This service has been great. The reps have been very helpful, and they're speedy with their responses and resolutions. So far so great." Read more
Customers find the support of the consumer services subscription painless and easy. They also appreciate the quick response and excellent support. Customers say the process is painless, and it feels good to feel secure.
"...I signed up for it because I like what it has to offer and the feeling of comfort having it which is why I'm giving 4 stars...." Read more
"...in one week and I am VERY pleased with the quick response and excellent support...." Read more
"This was the most pain free claim...." Read more
"Super painless and took great care of me." Read more
Customers are mixed about the value of the insurance. Some mention it's well worth the cost, and has saved them lots of money. However, others say that it'd be a complete waste of money and a scam.
"Low cost for consumer friendly protection and painless claim process." Read more
"...it couldn’t be repaired so they replaced it. excellent value." Read more
"...Another drawback is that some items are more expensive on Amazon and seem to be getting more so." Read more
"...Ill say it again, Tech unlimete is well worth the money!" Read more
Customers are dissatisfied with the performance of the product. They mention that the website never works, the laptop stopped working, and the air conditioner stopped working. Some customers also say that the product is not viable and the Klipsch soundbar stopped working shortly after purchase.
"...It STILL didn't work..." Read more
"...I pulled it back out in June 2024, and it no longer works... it will only blow hot air! The stinking thing isn't even a year old yet!..." Read more
"...I’m glad I did, cuz 14 months later it stopped working and I noticed parts of the casing began to bulge, so the battery was bad and ready to blow...." Read more
"After sending item in for repair it only lasted a few months then it died completely...." Read more
Customers are dissatisfied with the screen of the product. They mention that it's cracked, broken, and coming apart. Customers also report issues with the tent poles and headphone strap.
"...for one to be able to connect cables, There are additionally damaged components forced into place with non-matching screws.03/14..." Read more
"...Within 32 days, it broke and Amazon nor the retailer would do anything! I was stuck with a broken laptop...." Read more
"...from buture and 34 days later it no longer had suction, after the dusttray broke and needed to be taped on!..." Read more
"This chrome book is from July 2023. It was dropped and the screen cracked...." Read more
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I’ve spent way too much money on Amazon and multiple of those purchases would’ve been big losses if it weren’t for this plan covering all my devices and electronics. Now they’ve even included furniture, appliances, jewelry, baby items, kids toys, etc etc to the same plans coverage, which is just mind blowing.
Every aspect has gone flawlessly besides only recently the app & website have. Even making me chat with customer service, after already filling out all details, in order to resubmit my receipts, details, & claims… before it was always SO convenient submitting a claim in under two minutes on my own. Although even customer service isn’t about all the extra unnecessary fluff, luckily. They get the important facts and file your claims very quick and easily as well.. it’s just always so much better NOT having to speak with anyone. They said their site has been having technical difficulties so I’m just hoping this means they are putting a system in place to either correct this or better streamline the self claims process, which would be ideal of course.
02/11
First filed claim for my computer. An Asurion website issue required new refile 02/12. Waited for mandatory shipping box. Called after the tracking for the shipping box never updated from creating label. Nothing sent after 2nd call. Another call and shipping box was sent, received box and machine was shipped 2/23.
I was provided an estimate that shipping of the mandatory box in which to ship the computer + repair + return shipping to me would be approximately 10 days total.
03/11 -
One month after the initial claim was filed.
Service center shipped back 3/8. Received 3/11.
The machine now does not even power on. The GPU was not secured inside the machine when it arrived, and it was hanging by the motherboard socket. Input connectors on the GPU did not match openings of the machine case for one to be able to connect cables, There are additionally damaged components forced into place with non-matching screws.
03/14
I called 3/14 to request a different service center to repair the machine properly. I was told a return call would occur within 2 days.
03/18
I called again after I never received a return call, nor a verification of another mandatory shipping box having been sent.
03/19
Today is 3/19/24, I have had to call again for a mandatory shipping box to be sent again. The initial voicemail msg that was left said the machine will go to the same service facility that did this to this masterful work during the first attempt, even though it was a specific request not to send it back to the same people or the same service provider. There was no number left to call back and clarify this issue, and the service manager read off only what the service provider had written, "replace video card," and merely provided the comment that they replaced the video card, and would try again.
Additionally, it was mentioned there is a limit on repair attempts, as if I was at fault for the way the machine was returned to me, and they would allow one more attempt at repair, even though the machine was not repaired the first attempt.
And that repair? The service manager said in the voicemail that they would attempt to repair the video card again, with absolutely no mention of the entire machine failing to power on. How does any of this make sense? There does not appear to be anyone within the Asurion organization that can legitimately remedy the situation.
Reviewed in the United States on March 20, 2024
02/11
First filed claim for my computer. An Asurion website issue required new refile 02/12. Waited for mandatory shipping box. Called after the tracking for the shipping box never updated from creating label. Nothing sent after 2nd call. Another call and shipping box was sent, received box and machine was shipped 2/23.
I was provided an estimate that shipping of the mandatory box in which to ship the computer + repair + return shipping to me would be approximately 10 days total.
03/11 -
One month after the initial claim was filed.
Service center shipped back 3/8. Received 3/11.
The machine now does not even power on. The GPU was not secured inside the machine when it arrived, and it was hanging by the motherboard socket. Input connectors on the GPU did not match openings of the machine case for one to be able to connect cables, There are additionally damaged components forced into place with non-matching screws.
03/14
I called 3/14 to request a different service center to repair the machine properly. I was told a return call would occur within 2 days.
03/18
I called again after I never received a return call, nor a verification of another mandatory shipping box having been sent.
03/19
Today is 3/19/24, I have had to call again for a mandatory shipping box to be sent again. The initial voicemail msg that was left said the machine will go to the same service facility that did this to this masterful work during the first attempt, even though it was a specific request not to send it back to the same people or the same service provider. There was no number left to call back and clarify this issue, and the service manager read off only what the service provider had written, "replace video card," and merely provided the comment that they replaced the video card, and would try again.
Additionally, it was mentioned there is a limit on repair attempts, as if I was at fault for the way the machine was returned to me, and they would allow one more attempt at repair, even though the machine was not repaired the first attempt.
And that repair? The service manager said in the voicemail that they would attempt to repair the video card again, with absolutely no mention of the entire machine failing to power on. How does any of this make sense? There does not appear to be anyone within the Asurion organization that can legitimately remedy the situation.
For the phone: Asurion was unable to replace my phone with the same model S22 Ultra. It was broken front and back, but they were not getting any more of those in stock. What did they do? They upgraded my phone to the S24 Ultra for free instead. It was shipped to me super fast and the whole process was a breeze.
The Laser Hair Remover: When I tried to file a claim for this online, I had difficulty as I wasn't able to find the device on their website. It also said items were eligible for claims starting a month after I purchased the plan, rather than a year beforehand as it states when you buy the plan. I was worried they would try to get out of covering it. I chose to use their chat option to talk to a representative for help. The representative connected after a minute or two, asked me like 5 quick questions and then my claim was resolved immediately. They can't fix this device so they sent me a gift card for the full purchase amount (minus tax). I returned the product easily the next day and had the gift card a couple hours later.
Never had a problem with Asurion. I would definitely recommend them based on my experience.