Top critical review
1.0 out of 5 starsTWO RM1000E = Months of wasted MONEY, time and stress.
Reviewed in the United Kingdom on 26 June 2024
My original 650W PSU failed after a good 8 years.
Anyway, in comes the new CORSAIR RM1000E for which I paid £130 at the end of January this year (2024).
It arrived perfectly fine, no damage, felt and looked decent quality. Fitted no problems. I was hopeful the new 1000W PSU from Corsair would have me back up and running.
It did, but...
Every on-board audio output (ALL 3.5mm) except optical and bluetooth were MASSIVELY distorted but yet very quiet. Although volumes everywhere were very quiet, the distortion was HORRENDOUS, really bad to the point of sounding like any headphones/speakers were going to blow...yet they were all quiet!
I quickly fitted a spare 650W Corsair PSU I have, everything was back to being perfectly fine.
So I ordered a replacement RM1000E.
It arrived. Fitted it while still having the previous RM1000E to return.
EXACTLY THE SAME. The very same audio issues were there.
Lot's of emails/messages to CORSAIR who seemingly never responded. I tried via Twitter and also took to Reddit.
Search: TWO RM1000E being returned.
At this point I could only assume that there may well be something wrong with my motherboard (After the PSU had blown and maybe damaged it) so I MANAGED TO FIND just one same motherboard on ebay. It's an old MSI Z170A Gaming M7running an Intel I7-6700K.
So now I'm out of pocket buying a new (old!) motherboard to try and diagnose the issue.
It arrived. I SWAPPED ALL my stuff over to it. CPU, RAM etc AND also tried different RAM, different clean install OS drive, GPU (1080/3080TI) etc.
NIGHTMARE. It was an absolute NIGHTMARE.
BOTH CORSAIR RM1000E created the same issue. I was actually trying to help CORSAIR to determine a possible batch issue but had still not heard anything.
So CPU then? Still having heard nothing from nobody...And even calling local PC shops for advice which resulted in learning zero...
Well I thought now it's the only thing I haven't tried. So again, out of pocket I go to ebay and find a secondhand I7-6700K CPU for diagnosis.
Once again, both RM1000E caused the same issues.
Corsair had actually responded via email at this stage, but my mail client hadn't beeen forwarding them. I was still talking to somebody at Corsair via Twitter and stated that I am now simply going to send them both back via AMAZON and be done with them/Corsair.
All of a sudden Corsair wanted to know every little detail, so I basically asked "Look, are you going to rectify this? Am I going to get anything out of this?"
The response was basically (Pictured the actual response) "I was going to offer you a courtesy item, but we have the info now"
Cheers CORSAIR, basically a big middle finger to me, your customer.
The HASSLE all of this caused was unreal, my house/PC setups were all over the place, all over my house for months. SEE PICS.
I spent money to try and diagnose the issues and see if there was a larger batch issue for CORSAIR. And what did I get from it? Nothing. It's actually cost me money, time and stress.
CORSAIR = Absolutely no buy from me anymore with the couldn't care less attitude.
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@AMAZON - Telling me I need to edit my review for it to be posted means ABSOLUTELY NOTHING unless you ACTUALLY TELL ME what the issue is!!!! Especially when the EDIT button leads to a COMPLETELY BLANK form!!!
I will keep posting this over and over and over.