STEAM GROUP
Steam Community Market CmMkt
STEAM GROUP
Steam Community Market CmMkt
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IN-GAME
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Founded
December 12, 2012
My account was "Hijacked" but there has to be something more to it. Steam won't cancel the transaction.
So after waiting 24 hours for my funds to be released from selling a low tier knife for 205 dollars, I finally got the money. Immediately after, i got an email from steam saying "thanks for your purchase of a Inscribed Rearms Dota 2 card. This normally sells for $0.03, yet it was purchased for 205 dollars from my account.

I have authenticator, steam guard, all the works and it is hooked up to my phone. When I contacted steam they replied with the following message.

"

Hello there,

Account hijackers have several common methods of attack, most of which rely upon misinformation or deception.

With that said, if activity occurred on your account you do not recognize, it may mean your account or computer has been compromised.

Someone may have gained access to your Steam account through spoofing, phishing, or malware.

As an immediate first step, you should take some action to secure your Steam account from further access. Our article on account security recommendations is a good start toward securing your Steam account.

If you suspect your computer is infected with malware, we have some tips for removing malware from your computer here. It may be a good idea to contact a local computer security expert if you're having trouble removing this malware.

Additionally, all Community Market transactions are final and cannot be reversed or refunded. When an item is purchased from the Community Market, the cost is sent from the buyer's Steam wallet to the seller's. Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam.

I understand the eagerness on this matter, however, I'm sorry we can't be of more help with this, but we don't reverse or refund Community Market purchases and sales.

For future reference, confirmation is only required when listing an item on the market. However, items that typically sell for under $1.00 USD will no longer require confirmation when the list price is reasonably within the median price, but confirmation will still be required once many of those cheaper items are listed. Confirmation will still be required on all rare and valuable items.

Steam Support

Ken"

Is it possible that Steam itself is compromised and they have rouge employees? It is only $200 so I am very confused why they would take the risk. But now the worthless card is trade locked for 7 days. What is the point of it being locked if someone can just "hijack" your account and you can't get a refund.

I sold my knife to purchase the new BMX Streets. It essentially seems that they are stealing both from me as well as the developer of BMX Streets.
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Showing 1-15 of 32 comments
Similar hack happened to my account yesterday, and similar reply from Steam.

I have all the security set up correctly and my PC is clean, unless it's brand new virus or malware/spyware that is undetected.

I'm tec savvy, I know how to identify phishing scams etc... I haven't put my log in details into any other site except the Steam client.

I had no notifications about any log in activity.

I had several dozen emails yesterday within a 40 min period from Steam to notify my of market transactions.

My account was listing items cheap, then my account bought items, all without my knowledge or consent.

How they gain access and do this I have no idea but steam wallet is definitely not safe.
Same for me.
When i was in class someone hijacked my account and buyed a dota item for 3 euros.
How do i contact steam suport?
Originally posted by andrex345:
Same for me.
When i was in class someone hijacked my account and buyed a dota item for 3 euros.
How do i contact steam suport?

Steam support won't do anything to help.

Perform these steps, in order...

Scan for malware. https://www.malwarebytes.com/ or with whatever

Deauthorize all devices https://store.steampowered.com/twofactor/manage

Change your password on a secure device.

Generate new back up codes. https://store.steampowered.com/twofactor/manage

Revoke the api key (this should be empty) https://steamcommunity.com/dev/apikey
Same thing happened to me, woke up with an email saying that I bought a Dota2 item for 30$, id costs lass than 1$ at the marked.

I'm waiting steam support to reply
Volsmith Apr 10 @ 6:53am 
Ahh i'm thinking it's just me who get hijacked, it turns out other too. woke up with an email that say a bought dota2 item for 7 dollar.

still waiting steam support to reply
scremine Apr 10 @ 7:31am 
The support said that it's not their responsibility if some one hijack your account and make a ilegal buy way out of the market value, because market place buys are irreversible...

This is absurd! I did not even received a 2FA notification or that some one logged in my account from another device. Nice security Steam!
Nouka Apr 10 @ 2:22pm 
man i hope they make an option in steam app "freeze the market" so you can freeze all the selling and buying for certain a time before it can be sell or buyed, or make a steam guard needed if you sell any item, or even you can locked the item you wanted to lock in you inventory with other pin code or even password so it cant be selled, i just lose 30 dollars yesterday haysh
VenomMVD Apr 12 @ 8:23am 
Me too, unfortunately the hijacker bought something for a 16$ that cost 0.4$ i reported the account and the process for scam. but as usual as expected from Steam they are more for scam friendly than a user friendly they don't have refund option or case regarding the matter, even tho their policy mention 2 key authentication regarding a high cost and new item sold on the market and that there is a 15 days hold but no nothing and i feel it's a ridiculous thing and might be an attack on steam and they will not say anything about it. please if anyone found a way to contact Steam or got a response let me know how to do so. and I feel everyone here stay safe.
VenomMVD Apr 12 @ 8:28am 
Originally posted by Synth Scanner:
Originally posted by andrex345:
Same for me.
When i was in class someone hijacked my account and buyed a dota item for 3 euros.
How do i contact steam suport?

Steam support won't do anything to help.

Perform these steps, in order...

Scan for malware. https://www.malwarebytes.com/ or with whatever

Deauthorize all devices https://store.steampowered.com/twofactor/manage

Change your password on a secure device.

Generate new back up codes. https://store.steampowered.com/twofactor/manage

Revoke the api key (this should be empty) https://steamcommunity.com/dev/apikey



i did everything once i saw my wallet but there was no Malware and pretty sure i didn't do anything new on my pc and i have other launchers and apps that i am logged on nthn happen on them, at this point pretty sure that's a data breach and Steam should do smthn :(
Estoy en la misma situacion, me acaban de vaciar toda la cuenta, steam guard activado y nunca llego una notificacion de confirmacion, en la espera de respuesta del soporte de steam
Jamons - Apr 16 @ 4:45am 
Originally posted by Synth Scanner:
Originally posted by andrex345:
Same for me.
When i was in class someone hijacked my account and buyed a dota item for 3 euros.
How do i contact steam suport?

Steam support won't do anything to help.

Perform these steps, in order...

Scan for malware. https://www.malwarebytes.com/ or with whatever

Deauthorize all devices https://store.steampowered.com/twofactor/manage

Change your password on a secure device.

Generate new back up codes. https://store.steampowered.com/twofactor/manage

Revoke the api key (this should be empty) https://steamcommunity.com/dev/apikey

Thanks for your reply. Unfortunately there is nothing on my computer and it was off at the time even. I checked everywhere I could. The only logical thing I can think is steam is compromised in general.
I have the same issue. I'm hooked up on everything. Did not get any confirmation when the hijacker added funds into my wallet to buy something that is worth 10 cents for like 5 usd. I am considering to chargeback the funds but I'm waiting on steam to reply
Steam ♥♥♥♥♥♥♥♥♥♥♥♥
Same situation here, I lost almost $100 US dollar.
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