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Steam Link > General Discussions > Topic Details
 This topic has been pinned, so it's probably important
slouken May 4, 2016 @ 2:12pm
Steam Link Support
First time setup:
https://support.steampowered.com/kb_article.php?ref=9772-WHJM-4676

Troubleshooting:
https://help.steampowered.com/en/wizard/HelpWithGame/?appid=353380

Improving wireless performance:
https://support.steampowered.com/kb_article.php?ref=4950-EBNM-7843

Loading specific firmware builds for troubleshooting:
https://support.steampowered.com/kb_article.php?ref=3966-EFLV-7805

Getting an RMA if the Steam help site can't find your Steam Link serial number:
Go to help.steampowered.com > Steam Hardware > Steam Link > Something else > Something else > Contact Support

Getting and interpreting streaming logs:
https://steamcommunity.com/groups/homestream/discussions/0/540733523404402134/

Getting Steam Link debug logs:
  1. Go to the System menu on the Steam Link
  2. Click the "Save debug logs" button
  3. Start streaming to your computer
  4. Look on your computer in the Steam logs directory for the file steamlink_debug.txt

Getting Steam Link Bluetooth trace:
  1. Enable SSH access (see https://github.com/ValveSoftware/steamlink-sdk#ssh-access)
  2. Use SSH client to log in to steam link and start log recording using "btmon -w /mnt/scratch/log/bluetooth_log.pcap" -- note that this will need to be kept running during step #3
  3. Perform bluetooth action that fails (attempt pairing, etc.)
  4. On the SSH client, stop logging with ctrl-c
  5. Using SCP tool, fetch the log file "/mnt/scratch/log/bluetooth_log.pcap " from steamlink
Last edited by slouken; May 3, 2017 @ 2:34pm
Steam Link > General Discussions > Topic Details
Date Posted: May 4, 2016 @ 2:12pm
Posts: 0

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