New timeout parameters for the Order Status Page
Platform
Effective March 21, 2024
To enhance the security of merchant and customer information and provide additional protection for customer data, we’ve implemented level 2 protected customer data requirements for partners and developers, alongside new timeout parameters and login requirements to the Order Status Page.
After an order is created, customers can access the Order Status Page without logging in for a limited timeframe and/or number of browser visits. After these timeout parameters have been reached, customers must provide credentials to access the Order Status Page, such as phone number, email address, order number, or by using passwordless login.
We recommend that partners and developers who send transactional SMS on behalf of merchants include the customer’s order number alongside any links to the Order Status Page.
Learn more about changes to the Order Status Page in our developer documentation.